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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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16 results found

  1. via SMS and Email option on the dashboard when doing recurring payments.

    85 votes

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  2. Is there an update on adding custom fields to the HPP? The support site indicated this enhancement would be coming Q3/Q4 2024, so just checking on the status. At a minimum, the ability to add an "invoice number" field (like what's on the VT) would allow more flexibility for many merchants. Thank you!

    3 votes

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    Planned  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  3. On the dashboard, in account and setup, under Payment links, it isn't possible for a merchant to add taxes to a payment link, button, or QR code payment. A merchant with the Essential plan, integrated to Quickbooks, cannot sync taxes to quickbooks with payment links. Also, there is no detail about what the customer in buying under payment link. The ''Basic information name'' doesn't show anywhere in the payment link.

    3 votes

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    Planned  ·  0 comments  ·  Taxes  ·  Admin →
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  4. Customers that already setup for recurring payments sometimes have an update on their credit card with a new expiration date only. There seems to be no way to apply the update without replacing the card. This requires to call the customer and acquire all of the card information. This is more time consuming that necessary for the customer and myself. This feature was available for Payeezy Gateway. Please consider making this available on Clover Virtual Terminal.

    3 votes

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  5. I hate that with Clover you can not update the recurring payments the day before the payment will be taken because it sends an invoice two days before the payment is due. It is not user friendly. I can not believe that there is not a way to print a report of failed recurring payments. I would take Payezz back in a second.

    3 votes

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  6. When a merchant sets up recurring payments, they can set the start date but not the start time. If they want the transaction to be billed at a specific time, is that possible? Or is the billing time random? Or is the time based on the time the recurring payment was set up? Can a start time field be added after the start date?

    2 votes

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  7. I am looking for the option to allow customer to pay with checking/savings account in addition to credit/debit card via a payment link.

    2 votes

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    Planned  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  8. Ability to have QR Code that a customer can pay and add tip. For example, a ice cream stand that doesn't want Clover devices but wants to be able to accept cc by the customer scanning qr code and an employee will tell them what is owed, the customer then pays with Apple Pay or Google and it prompts for payment with tip.

    2 votes

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    Planned  ·  0 comments  ·  Tipping  ·  Admin →
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  9. For Recurring billing can it be added to have the ability to clear overdue invoices

    2 votes

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  10. I think the ability to assign a category to a payment link is crucial. Our high school wants the ability to use payment links for fundraising but currently payment links all show up as "uncategorized". This would prevent us from holding concurrent fundraisers because we would not be able to easily determine who the funds belong to as they would all show as 'uncategorized'.

    1 vote

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    Planned  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  11. Hello, I have a client who would prefer to not have upcoming reminder emails sent to them. They only want an email sent when the card has been charged. There is not a way to turn this off in your system. It would be nice to have that option for my client.

    1 vote

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  12. It would be helpful to assign a recurring payment to a specific item. It would make inventory much easier to know where the recurring payment is for.

    1 vote

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  13. the invoice option under "new sale" is very limiting. It does not allow to enter specific items, limited information for the customer, and will not allow to enter check or cash for payment. We had to add "invoiss" as an additional app in order to do business.

    1 vote

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    Planned  ·  0 comments  ·  Admin →
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  14. While performing a sale the device displays the price + the surcharge amount, prior to the card being processed. This confuses customer's who are using a debit card as they think they are having the surcharge applied to their transactions.

    The net sale and receipt will show that the surcharge was not applied but the process is confusing and irritating to the customer and merchant.

    A suggested solution is to add "only applied to credit cards, not debit cards" after "+$xx merchant credit card surcharge".

    1 vote

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  15. merchant would like the VT to use and store TA tokens because they export the authorizations and run them through an API.

    1 vote

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    Planned  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  16. You should be able to see the number of recurring payment transactions and the total prior to the charges being made on recurring payments. I have called them every months and yet nothing changes .

    1 vote

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