24 results found
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recurring payment customer notification via SMS and Email option on the dashboard
via SMS and Email option on the dashboard when doing recurring payments.
91 votes -
Note field needed in Payment Link
Please add a note/order/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?
31 votes -
The virtual terminal
The Clover Virtual terminal should allow invoices to be closed out as paid in cash or check. When one of my businesses sends an invoice, they do not know what payment type the customer will want to use. I should not have to maintain two invoicing systems, and your invoicing system does not allow me to manage it properly.
20 votes -
Custom fields - Hosted Payments Page Enhancements
Is there an update on adding custom fields to the HPP? The support site indicated this enhancement would be coming Q3/Q4 2024, so just checking on the status. At a minimum, the ability to add an "invoice number" field (like what's on the VT) would allow more flexibility for many merchants. Thank you!
16 votes -
Delete Expired Invoices
When an invoice is expired there is no option to delete it. Even support can't delete it. Annoying how I can delete any other invoice, but for some reason the invoices that should be canceled / deleted can't be so I'm not stuck with a certain unpaid balance forever
10 votes -
payment reminder emails
Hello, I have a client who would prefer to not have upcoming reminder emails sent to them. They only want an email sent when the card has been charged. There is not a way to turn this off in your system. It would be nice to have that option for my client.
6 votes -
Update expiration date for recurring payments
Customers that already setup for recurring payments sometimes have an update on their credit card with a new expiration date only. There seems to be no way to apply the update without replacing the card. This requires to call the customer and acquire all of the card information. This is more time consuming that necessary for the customer and myself. This feature was available for Payeezy Gateway. Please consider making this available on Clover Virtual Terminal.
6 votes -
Update Recurring payments
I hate that with Clover you can not update the recurring payments the day before the payment will be taken because it sends an invoice two days before the payment is due. It is not user friendly. I can not believe that there is not a way to print a report of failed recurring payments. I would take Payezz back in a second.
5 votes -
Recurring Billing ability to set transaction time
When a merchant sets up recurring payments, they can set the start date but not the start time. If they want the transaction to be billed at a specific time, is that possible? Or is the billing time random? Or is the time based on the time the recurring payment was set up? Can a start time field be added after the start date?
4 votes -
tax payment link
On the dashboard, in account and setup, under Payment links, it isn't possible for a merchant to add taxes to a payment link, button, or QR code payment. A merchant with the Essential plan, integrated to Quickbooks, cannot sync taxes to quickbooks with payment links. Also, there is no detail about what the customer in buying under payment link. The ''Basic information name'' doesn't show anywhere in the payment link.
4 votes -
Second Invoice Reminder
I often need to send second or even third reminder before invoices are paid. It would be so helpful if multiple reminders could be sent instead of having to create a whole new invoice for a second reminder...or more.
3 votes -
Recurring payment
You should be able to see the number of recurring payment transactions and the total prior to the charges being made on recurring payments. I have called them every months and yet nothing changes .
3 votes -
Customizable Field for Hosted Payment Page
The Hosted Payment Page needs to give the merchant the ability to add one or more customizable fields for the customer to input information into. For example, we have merchants who need to collect invoice numbers to match payments to the correct sale.
2 votes -
Ability to categorize payment links
I think the ability to assign a category to a payment link is crucial. Our high school wants the ability to use payment links for fundraising but currently payment links all show up as "uncategorized". This would prevent us from holding concurrent fundraisers because we would not be able to easily determine who the funds belong to as they would all show as 'uncategorized'.
2 votes -
payment links
I am looking for the option to allow customer to pay with checking/savings account in addition to credit/debit card via a payment link.
2 votes -
QR codes to pay and add tip
Ability to have QR Code that a customer can pay and add tip. For example, a ice cream stand that doesn't want Clover devices but wants to be able to accept cc by the customer scanning qr code and an employee will tell them what is owed, the customer then pays with Apple Pay or Google and it prompts for payment with tip.
2 votes -
Dual Tips Options
Hello Team,
Please add a feature where the receipts can have tips and devices can have tips at the same time.
1 voteThank you for your feedback on this issue. We do plan to deliver such capabilities in q1'26.
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Mass Edit Capability of URLs Needed for Payment Links
Once a Payment Link is created the dashboard kept freezing up and error populates that the page is having a problem and try to come back later or This page is not responding. Clover stated this is due to large amount of URL's not being deleted over time. An enhancement is needed to allow mass edit capability to delete URLs since currently you can only delete 1 URL at a time and it takes about 20+ seconds to complete each one. This merchant had thousands of URLs, so it is very daunting and a time-consuming task.
1 vote -
Add Fee as well as Sales tax via invoicing
this is not an option in the Virtual Terminal--only on Clover Go app
1 vote -
Reporting no longer shows a calendar when choosing custom date range. Merchant would like to have this option back
Currently when choosing custom date range on the sales overview tab, the UI presents a screen to type in the date. Merchant says that this is different from the calendar view that used to be there and would like it reverted back so he does not have to manually type in the dates whenever searching for a report.
1 vote
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