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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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189 results found

  1. There should be an option so that discounts can be automatically applied when the customer name is added. We have many reoccurring customers that always get a certain discount amount. As it stands, you have to add the customer name, then you have to apply the discount. It would be nice to only have to add the customer name and the discount is automatically applied to the order.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  2. System should allow exchange for a different amount not just for the same price items

    1 vote

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  3. When a customer is paying with cash, the Quick Cash Tender buttons should display $5, $10, and $20. Following a recent update, the $20 button is replaced with a $15 option for transactions under $10.

    While I understand the reasoning behind adding a $15 option, it does not make much practical sense. For example, if a customer's total is $7, it would be unusual for them to pay with both a $10 and a $5 bill. In most cases, a customer is more likely to hand the cashier a $20 bill.

    The $20 Quick Cash Tender option should always remain…

    1 vote

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  4. Ontario provides a point-of-sale rebate of the 8% provincial portion of the HST for all Ontarians on specific items such as:

    books
    children’s clothing and footwear
    children’s car seats and car booster seats
    diapers
    qualifying food and beverages
    newspapers

    In the food and beverage category, qualifying prepared food and beverages that are ready for immediate consumption and are sold for a total price of $4 or less are to be charged only 5% tax instead of 13%. because this tax rule is dependent on the subtotal of the whole order and not each individual item, it makes calculating the taxes…

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  5. On the receipt link customers get sent, on viewing that receipt a website is listed as www.none.com if you do not have a website. I recently called and asked to have that line removed and was told that was not possible. We are in a small town and do not need a website to conduct our business. Most people find us by online search or word of mouth. I would very much like the OPTION to be able to remove that line. Please consider

    1 vote

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  6. I see this has already been submitted, If a customer pays for an order with multiple line items with a credit card, refunds can be made for individual lines. If the customer pays with a debit card, the whole order has to be refunded, not able to select individual items.

    1 vote

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  7. We should give merchants the ability to let their customers OPT in to a recurring schedule!!!!

    1 vote

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  8. I have found that when using the Clover Cash Discount App with the Clover Station Duo, you must first press “Charge” under Credit. This will cause the Customer-Facing Device to display the “How Would You Like To Pay?” screen.

    Once this screen appears, the Cash Price and Card Price boxes will then be displayed on the screen.

    Can you please set it up so that the screen automatically pops up on the customer-facing device once you reach the screen that displays the Card, Cash, and other tender options?

    1 vote

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  9. An example of this issue is our current 20% off sale on our houseplants. They are each individual items in our system, so each item's 20% off needs to be applied to each individual item. This is tedious in the register. It would be great to be able to bulk select multiple items in the order to apply the discount. AND the ability to offer a discount to all items in a category or select items within the item in inventory.

    In the same vein, the ability to remove sales tax on an item or multiple items on the order.…

    0 votes

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    0 comments  ·  Discounts  ·  Admin →
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  10. Please offer the option to exchange items of a different price within an order. The difference in cost can be refunded or paid for in a new transaction.

    1 vote

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  11. can it be possible to tie "remove taxes" to include a popup that is required to be filled out why taxes are being removed?

    Right now the Discount and Remove Taxes options are very close by. I think some employees will accidentally click "remove taxes" when trying to add a discount. This removes taxes but then they see that the discount isn't there they then go add the discount but do not add the tax back because they havent noticed that its being removed. To semi-solve this we have made it so that no one can remove taxes on an…

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  12. Function Allowing to Save (or Print) Receipts was Removed!

    Our business must be able to save payment receipts as files, but as of ~8/19/2026, this functionality was removed. Now the VT only allows viewing the receipts on a screen (or resending them).

    1 vote

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  13. As a small business, we have services that are tipped (Dog Grooming) and services that are not tipped (Dog Daycare / Dog Boarding) as well as taxable sales (Merchandise) that should not be tipped. The Clover system allows us to turn on / off globally. But that's not a good fit for our business. The dog groomer gets shorted on her work. But we don't want to turn tipping on when 90% of our business is not tipped.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  14. In Salons each employee performs a different service, so tip splitting and Commission pay per service is very important to have.
    This will help finalizing the transaction in one payment instead of separate transaction just to payout the tip to the correct employee whom performed the service.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  15. WHEN WILL CLOVER HAVE THE OPTION TO AUTOMATICLY SEPERATE EBT ELIGABLE ITEMS FROM NON ELIGABLE EBT ITEMS. THIS FEATURE SHOULD BE A STANDARD WHEN OFFERING EBT SALES.

    1 vote

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  16. Why is there no tip option for a Call in payment over the phone when using debit, or credit card. This is so frustrating. I have customers that call in for orders and pay over phone and it wont let me add a tip amount when customers want to add one. Need help

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  17. Need to have capability for Wallet Pass to Initiate Rewards and Redeem Rewards directly from Clover POS Rewards Program. Business can be added to Apple and Google Wallets so clientele who use those wallets can see the business and handle Rewards through this capability.

    2 votes

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  18. Merchant would like the ability to hide the phone number from receipts. Currently, adding an invalid phone number works for a few weeks then it reverts back to the phone number on file. Merchant wants the address visible but not the phone number

    1 vote

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  19. Allow online order tips to default to chosen employee. As of 7/28/26, it defaults to the owner with no way to change this. This messes up payroll and shows income being attributed to the owner in an incorrect way.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  20. Receipts for refunds posted on the dashboard virtual terminal should be emailed to customers. Currently no receipt is emailed. Crazy.

    2 votes

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