166 results found
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Display Decline Reason Codes in Transaction Details and Receipts
Currently, Clover displays a "Failed" status for declined transactions without providing the reason for the decline.
Merchants should be able to view the processor response code and decline reason within the transaction details in the Clover Dashboard, transaction log, or merchant receipt.
This is especially important for offline payments that are declined when subsequently submitted for processing.
Without this information, merchants cannot determine whether a transaction failed due to insufficient funds, an issuer decline, an expired card, a communication error, or another issue.
Providing this information would significantly improve transaction troubleshooting, reconciliation, and merchant support.
1 voteThank you for submitting your Idea to UserVoice.
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check number prompt
Requesting a pop up prompt for "Check Number" anytime the Check tender is used. This way we can note the check number listed on the check to refer back to if needed.
1 voteThank you for submitting your Idea to UserVoice.
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Cash Discount Adjust Item Price
Add an option maybe in Payments or under Cash Discount Settings for entering the Cash price instead of the Retail Price by default - currently merchants have to enter a custom item, hit the small pencil icon that they may struggle to hit, then check off Adjust Item Price for Cash Discount, or with a variable priced item, check the box underneath. We request some way for it to default that checkbox.
1 voteThank you for submitting your Idea to UserVoice.
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Allow disabling of receipt emails
We have our own emails that we prefer from our CRM, but there is no way to stop the Clover receipt emails from also going out. Should be able to disable them for transactions on POS terminals and transactions on hosted checkout.
1 voteThank you for submitting your Idea to UserVoice.
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Bring invoice information back to the transaction page
Clover Payments Transactions report is now missing the custom field we created on transaction report. We used this field to help identify patient invoices.
1 voteThank you for submitting your Idea to UserVoice.
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Pay by bank - NSF Rejects
Update the invoice payment status for pay-by-bank transactions to reflect the actual status. A NSF reject does not change the status from paid.
2 votesThank you for submitting your Idea to UserVoice.
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Online Ordering Receipt Protection against chargebacks
Hi-
For online ordering, customers usually handkey the cc information and billing zip code. However, the proof of zip code verification is not printed on the clover payment receipt. Merchants need this proof to provide to chargeback department. Please add this on the receipt and any other proof to help merchants win chargebacks specifically for clover online ordering.
Thank you.
1 voteThank you for submitting your Idea to UserVoice.
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Show fees separately on receipt
Allow the tip and additional fees to come up separately on the receipt for example debit fee and delivery fee.
1 voteThank you for submitting your Idea to UserVoice.
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Preselect items to have Auto Gratuity, personalize each item, whether it would auto-gratuity/
Preselect items to have Auto Gratuity, personalize each item, whether it would auto-gratuity, just like tax exemptions, other competitors POS are able to personalize the item by kitchen labels, revenue classes, tax exemptions and also auto gratuity.
1 voteThank you for submitting your Idea to UserVoice.
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Ability to refund modifiers and submodifers after payment and or partial amount
Ability to refund modifiers and submodifiers after payment and or partial amount, must have the ability to reflect on the reports.
1 voteThank you for submitting your Idea to UserVoice.
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Enable suggested tip on bill for non-credit card transactions
Currently, the suggested tip only comes up for Credit Card transactions, is it possible to enable that on all bills so that the guests who pay in cash or gift card see that option prior to paying the bill?
1 voteThank you for submitting your Idea to UserVoice.
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Change Due needs to be more visible
When paying with cash, the change due used to reflect in big letters and numbers across the screen. After a previous update, the change now only shows for a few seconds at the bottom of the screen in tiny writing. Can we please make the change reflect in big writing again?
When in a busy restaurant, it is easy to miss the change pop up at the bottom, and you just don't have the time to go back in every time to find the transaction and review it. This would be much appreciated.
1 voteThank you for submitting your Idea to UserVoice.
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Discount tied to customer name
There should be an option so that discounts can be automatically applied when the customer name is added. We have many reoccurring customers that always get a certain discount amount. As it stands, you have to add the customer name, then you have to apply the discount. It would be nice to only have to add the customer name and the discount is automatically applied to the order.
4 votesThank you for submitting your Idea to UserVoice.
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Automatically calculate Ontario POS rebate on qualifying prepared food/ beverage items
Ontario provides a point-of-sale rebate of the 8% provincial portion of the HST for all Ontarians on specific items such as:
books
children’s clothing and footwear
children’s car seats and car booster seats
diapers
qualifying food and beverages
newspapersIn the food and beverage category, qualifying prepared food and beverages that are ready for immediate consumption and are sold for a total price of $4 or less are to be charged only 5% tax instead of 13%. because this tax rule is dependent on the subtotal of the whole order and not each individual item, it makes calculating the taxes…
1 voteThank you for submitting your Idea to UserVoice.
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Ability to remove website link on receipt
On the receipt link customers get sent, on viewing that receipt a website is listed as www.none.com if you do not have a website. I recently called and asked to have that line removed and was told that was not possible. We are in a small town and do not need a website to conduct our business. Most people find us by online search or word of mouth. I would very much like the OPTION to be able to remove that line. Please consider
1 voteThank you for submitting your Idea to UserVoice.
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Refund individual line items with Debit Card
I see this has already been submitted, If a customer pays for an order with multiple line items with a credit card, refunds can be made for individual lines. If the customer pays with a debit card, the whole order has to be refunded, not able to select individual items.
1 voteThank you for submitting your Idea to UserVoice.
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Recurring Opt In
We should give merchants the ability to let their customers OPT in to a recurring schedule!!!!
1 voteThank you for submitting your Idea to UserVoice.
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Select Specific Items on Order Screen for Discount
An example of this issue is our current 20% off sale on our houseplants. They are each individual items in our system, so each item's 20% off needs to be applied to each individual item. This is tedious in the register. It would be great to be able to bulk select multiple items in the order to apply the discount. AND the ability to offer a discount to all items in a category or select items within the item in inventory.
In the same vein, the ability to remove sales tax on an item or multiple items on the order.…
0 votesThank you for submitting your Idea to UserVoice.
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Exchange of Items of Different Costs
Please offer the option to exchange items of a different price within an order. The difference in cost can be refunded or paid for in a new transaction.
2 votesThank you for submitting your Idea to UserVoice.
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PLEASE MAKE THIS CHANGE TO RESTORE A PREVIOUSLY AVAILABLE SERVICE
There is no way to directly print a customer invoice (save to pdf) after a sales payment has been processed. Please add it to the Sales activity /Transaction/Receipt section beside the options to Send Receipt and Duplicate.
Send receipt is available to email or text, but it is not appropriate for my business because I want to email my invoice and credit card receipt together with a thank you and link to the purchased product.
1 voteThank you for submitting your Idea to UserVoice.
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