As part of our catering operations, we need the ability to view OPEN Orders that were entered at least 12 months in the past. We’ve been using the Clover system for four years, and until September 2024, we could access all open orders regardless of their age. However, we are now limited to viewing open orders that are 30 days old or less.

This limitation creates significant challenges for our catering business. When customers call to make changes to catering orders placed more than 30 days ago, we’re unable to view or modify those orders in the system. Instead, we have to re-enter the orders manually, which is inefficient and prone to errors.

Entering orders into the system at the time of receipt is essential for providing customers with accurate cost and tax information upfront. Losing access to older open orders disrupts this process and impacts our ability to deliver seamless service.

We kindly request the restoration of access to open orders beyond 30 days to better support our catering operations and customer needs.