14 results found
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tip online order
Being able to remove the tip options in online orders.
5 votes -
Tip after payment
My staff and customers are very upset there is not an option to select a tip after the payment option. I have called support and researched it and from your website there seems to be a way to code into the "tipmode" for ONSCREENAFTER_PAYMENT but no one has been able to tell me how to do it. I think it needs to be done on the backend from the dev team. Is there anyway we can make this a possibility? Thank you.
5 votes -
Tips on screen or print out on paper
We provide beauty services. The tips set up is On Printed Receipt. Sometime customer tell to add the tip but there is no way to add the tip until the transaction is printed out. Situation like this, I like to see the sales amount, tip amount, and total printed on the receipt. When I change the tips set up to On Screen, then if customer don't tell then there is no tip line on the receipt and as a result customer can't write any tip and that make a loss to our business. Can Clove do something about this?
3 votes -
Tipping With Emailed Invoices
I would like provide customers with the ability to add a tip on an invoice that is sent to them through email. Currently it allows me to add an order and tip amount. I don't think tips should be forced on anyone in any way and should be totally up to the customer for feeling services exceeded their expectations. Can you please make it so the customer has an option when completing payment on their invoice to add a tip to the total, so that they don't feel pressured and have the option to do so? Thanks and appreciate your…
2 votes -
tips issue
Hello we have problem the waiter is only allowed to order and print reciept ! so when customer goes to pay at the cashier the tip goes to cashier.
we also have another problem we can only scan with the order section .
the scanner is not compatible with dining in app
2 votes -
QR codes to pay and add tip
Ability to have QR Code that a customer can pay and add tip. For example, a ice cream stand that doesn't want Clover devices but wants to be able to accept cc by the customer scanning qr code and an employee will tell them what is owed, the customer then pays with Apple Pay or Google and it prompts for payment with tip.
2 votes -
Would like for the tips to be added to whichever employee starts the order regardless of which employee closes it out.
Would like for the tips to be added to whichever employee starts the order regardless of which employee closes it out. Recently I noticed some of my employees orders tips were going to a different employee when closed out.
2 votes -
Remove or edit automatic service charge message on receipt
Currently when automatic gratuity is turned on, it shows in bold letters that it is charging for that gratuity with no option to turn this message off. Merchant would like to be able to remove the message or at least edit what the message says.
1 voteThank you for submitting your Idea to UserVoice.
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Adjust Tips after closeout
Recently with newer clover devices and with clover stations we can no longer use the sale app to do tip adjustments.
This means that we miss out on valuable tips if the batch closes before we can get them all in.
Is there a way to make the sale app compatible with all devices or some way to fix this issue.
Right now our only options are toTry running the transaction with the stores postal code ( while never works)
or ask Merchant services to do a courtesy processing that takes days and almost always ends in chargebacks of…1 voteThank you for submitting your Idea to UserVoice.
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Bar tip out
Need the ability to allocate a percentage of individual net sales from one employee to another. (ie: allocating 2% of each individual server's net sales to the bartender at the end of each server shift).
1 voteThank you for submitting your Idea to UserVoice.
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Shared Tip between multiple servers
My restaurant has a banquet space that hosts large parties where multiple servers are assigned to one check. The charged tip, however, will be assigned to only one server. I need to have the ability to share that tip between multiple servers. The server who ends up with the entire tip has overstated tips for their shift and the other server(s) have no tip recorded for their shift. I would request a way to reassign a portion of a charged tip.
1 vote -
Tipping based per transaction vs. on total ticket amount
Hello,
It has become aware that when splitting a ticket for a group who would like to pay separately, it calculated the suggested tip amount based on the total ticket and not their individual portion. This has created awkward situations at the end of our guest experience, in which they assume we are asking for a much larger tip than appropriate, Especially if it is a large group over 4 people. This only seems to happen on the large Station model and not the handhelds. I will be shopping for other POS systems.1 vote -
Flat tipping "above" a specific threshold
For the Smart Tipping feature, flat tipping "below" a specific threshold is available in "Tip Suggestions". It would be nice to add flat tipping "above" a specific threshold as well. Some customers spend $200 to $300 and leave a $5 tip. The merchant can post a minimum tip amount on transactions over a specific dollar amount on the menu so the customer is aware. This would be a great feature to protect the waiters and waitresses.
1 vote -
URGENT! Add the ability to "adjust" tips after cash transactions!
It is extremely urgent that when we have a cash sale there is the ability to add tips. System is set to have CC users tip on the screen, but when customers pay with cash there is no way to go back and add the tips so the accounting is correct.
I run a high end salon which sells human hair toppers. Our average ticket is $1,000 and people tip on this! Our stylist cuts and styles the topper before the client walks out the door. When a client pays with a credit card, they have the option to tip…
1 vote
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