Skip to content
← Payments

Submit all payment related Ideas here, regardless of the Merchant’s Restaurant, Retail or Services focus.

Payments: Refund/Exchange

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Exchanges with more flexibility

We use Clover for our retail business and would like more flexibility with exchanges. Many times, the exchange is not for an exact priced item. The work a round is time cumbersome - Issue an in-store credit, because sometimes the item can't be refunded. Create a new sale for the exchange for items and then pay via a split transaction of in-store credit and regular payment.

6 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Daniel Tang commented  ·   ·  Report

    December 2024:

    Clove previously had the "Exchange" option under the Orders ->
    Refund feature. They have removed it. Clover Merchant Support said that the Developers have decided to remove this feature, which makes it very inconvenient for us Merchants.

    It'd be much quicker and easier for Merchants to simply "Exchange" an item for a paid transaction, rather than needing them to do a partial refund & create another transaction.

    Please re-enable this feature again. Thank you.