I would like to formally request the ability to delete unpaid, expired invoices dating back to 2020. We do not use the Clover Virtual Terminal Invoicing for all billing purposes — only for sending past-due payment requests to patients. It is frustrating and inconvenient that there is currently no option to remove or archive these old, unpaid invoices from our dashboard.

We now have invoices over four years old cluttering our unpaid balance section, many of which have already been written off as bad debt in our internal medical records system. This not only complicates our accounting process but also makes it unnecessarily difficult to manage current collections. The fact that there is no functionality to remove these outdated entries simply does not make sense.

I've seen that others have posted similar concerns as recently as a few days ago, but comment sections are now closed, so I'm creating this post to add our voice to the conversation. We were directed to this forum after reaching out to customer support, and I want to emphasize that I am not looking for an automated or canned response.

We process thousands of payments through Clover, and we are not asking for something unreasonable — just a basic feature that would significantly improve the usability and functionality of your invoicing system. Please escalate this request and have someone contact me directly. This is an issue that needs to be addressed promptly.

Thank you.