14 results found
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Carbon Copy Receipts for Virtual Terminal
On the Virtual Terminal, within the Clover Dashboard, you can choose to have a carbon copy emailed to the primary "owner" email address. I think it would be useful to be able to choose an email address where carbon copy receipts are sent to. For example, a business would like the carbon copy email to Accounts Receivable. The owners of businesses don't always track every transaction!
3 votesThank you for submitting your Idea to UserVoice.
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duplicate invoice
The invoice platform should allow to delete a duplicate invoices without sending notification to the customer. Currently the only way to remove a duplicate is by cancelling the invoice and the customer receives notification.
2 votesThank you for submitting your Idea to UserVoice.
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invoice
This is extremely important and functional. When creating an invoice on the dashboard it is important to be able to attach the items that are being sold to the invoice and once sold they be deducted from inventory count.
2 votesThank you for submitting your Idea to UserVoice.
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Why has the email address changed on the email receipts that we get?
We used to get the email address from the customer on the email receipt that we get from you. Two months it stopped showing up there. How can we get that function turned back on?
2 votesThank you for submitting your Idea to UserVoice.
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Remove Tax Line on receipts when tax option is not enabled on Virtual Terminal payments
Please remove the tax line from the receipt when taxes are not enabled. It is confusing to the customer when the receipt states 'Total Taxes $0.00' I am using the virtual terminal for processing over the phone credit card payments only and I just want to process the total of the invoice which is created in a different accounting system. The total I am processing includes GST but I do not wish to enable the tax feature in Clover. This feature should work similar to the tip feature which can be removed completely from the customer's emailed receipt.
1 voteThank you for submitting your Idea to UserVoice.
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Custom invoice number in Invoices
There needs to be a field for Invoice # in VT Invoices that translates to Transactions tab
1 voteThank you for submitting your Idea to UserVoice.
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Allow custom Payment IDs
Many merchants generate 3rd party invoices/ROs and use Clover to process the payments. Clover needs a function to add a custom Payment ID instead of automatically generating a random Payment ID so merchants can tie their Clover payment to their invoice, and this customer Payment ID needs to show up in the Transactions tab for easy tracking.
1 voteThank you for submitting your Idea to UserVoice.
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Disable virtual terminal
Merchants would like to extend the timeout on the dashboard, but we are told it is a limitation for security on the virtual terminal. Please make it possible to disable the virtual terminal and/or extend the timeout so we do not need to constantly log back in
1 voteThank you for submitting your Idea to UserVoice.
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Notes on payment receipt that is sent to customer after a successful Invoice payment .
Please place invoice notes on the payment receipt that is sent to customer after a successful Invoice payment .
1 voteThank you for submitting your Idea to UserVoice.
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Visibility into Invoice Issuance
One of my company's merchant IDs has more than 50 employees attached to it where they can issue invoices to customers for payment. However, as an Admin, I cannot tell which employee issued the invoice to the customer. Would be nice to see on the invoice screen which employees are issuing invoices to customers. It is rather time consuming trying to figure out which employee issued which invoice.
1 voteThank you for submitting your Idea to UserVoice.
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Virtual terminal, hosted checkouts, must be dedicated for credit-debit, not combine with Apple Pay, Samsung Pay or google pay
As soon as you enter the payment amount, these options for Google pay, Apple Pay, Samsung Pay, pop up, giving the customer the impression that this link is for these payment options. They do not go further, click on one of them and because most of the customers never set up theri Google Pay, Apple Pay or Samsung Pay account, payment gets rejected and we do not get payment, you do not get your fees.
We did not ask for these enhancements, which are affecting our business revenue, and if you want to provide these options, do not mix with…
1 voteThank you for submitting your Idea to UserVoice.
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Invoice Preview
Requested a preview of the customer facing invoice that is send via email before sending to the customer.
1 voteThank you for submitting your Idea to UserVoice.
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Change the default receipt salutation
Change the default receipt message. Currently it says 'Hey, Your payment has been received.' I don't like the salutation 'Hey' can you change it to 'Hello' or leave it off?
1 voteThank you for submitting your Idea to UserVoice.
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Payment due by 21 & 45 days
Invoice sent to
— —
Scheduled for
Wednesday, May 14, 2025
Payment due by
Our Merchant would like the 21 & 45 due by added
1 voteThank you for submitting your Idea to UserVoice.
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