I have this same issue too. I am both the owner and account owner, and I am not at the restaurant most of the time. I think my staff who is working rightfully deserve the tip. Right now, I have to manually calculate and the tips under my account, then reassign and pay my staff separately. It is really unproductive. I hope you can assign all online orders to whoever is signed in. If there are multiple staff that signed in, then split the tips evenly amongst them.
I have this same issue too. I am both the owner and account owner, and I am not at the restaurant most of the time. I think my staff who is working rightfully deserve the tip. Right now, I have to manually calculate and the tips under my account, then reassign and pay my staff separately. It is really unproductive. I hope you can assign all online orders to whoever is signed in. If there are multiple staff that signed in, then split the tips evenly amongst them.