Designate online order tips to specific employee
Designate online order tips to specific employee. when there is a tip on an online order. there needs to be a way to assign/attached that order/tip to a specific employee.
Robin Tan commented
I have this same issue too. I am both the owner and account owner, and I am not at the restaurant most of the time. I think my staff who is working rightfully deserve the tip. Right now, I have to manually calculate and the tips under my account, then reassign and pay my staff separately. It is really unproductive. I hope you can assign all online orders to whoever is signed in. If there are multiple staff that signed in, then split the tips evenly amongst them.
attaching comment from BC Matt Mattingly
Currently online orders default to the account owner. Many times the actual owner isn't on site or active in the daily operations but all online orders default to him/her.
This means any tips left from the online order end up under the owners name making end of night close out very difficult to sort and requiring manual corrections, none of which can be tracked in reporting.
Online orders should be able to be assigned to an employee just like an order placed in dining that gets moved to a table or server.
I realize this problem is created when the order appears in-house, it essentially is already closed out since it's paid. And orders already paid can't be moved around between servers, for obvious reasons.
For upscale restaurants who have specific people deal with online orders, or multiple people who might take the responsibility of fulfilment of the order, this creates a hole in the chain of command leaving orders floating without a specific individual taking control of the order and adding time to the close out of the evening.
Right now all tips route to owner as the "employee" Would be amazing if Clover would let you transfer to servers for COLO orders just like in clover dining.