68 results found
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103 votes
Hello,
This will be available in a future release.
Thanks,
Clover Product
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Ability to Void transactions
Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.
78 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Ability to refund & purchase before closing the transaction out
Customer comes in to return item but would like to purchase a new different item. Customer would like to only pay difference versus having a refund credited & then purchase the new item for the full amount.
65 votes -
Partial refunds
The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.
59 votesHello,
This feature is under review.
Thanks,
Clover Product
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Void a refund
Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.
51 votesHello,
This feature is under review.
Thanks,
Clover Product
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49 votes
Hello,
This will be available in a future release. It will be an optional setting for the merchant.
Thanks,
Clover Product
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Virtual Terminal Partial Refund
Have the ability to do partial and manual refunds through Virtual Terminal.
45 votes -
Refund Process
Hello,
The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…28 votesHello,
This feature is under review.
Thanks,
Clover Product
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Partial Refunds on Clover.com
Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.
22 votes -
Issue a partial refund
The merchant would like to issue a partial refund within the transaction app and not have to issue it manually
21 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Pre-Authorization Changes
Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.
Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.
20 votes -
Void the payment without voiding the order
If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…
18 votes -
Refund "Notes" Field
Add a "notes" field for description of REFUNDS for tracking and reporting.
18 votesHello,
This will be available in a future release, known as Void and Refund Reasons, which the merchant can enable/disable.
Thanks,
Clover Product -
Returns and Exchanges Help
Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you
16 votes -
Expanded refund/ exchange options
Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for
16 votes -
16 votes
Hello,
This feature is under review.
Thanks,
Clover Product -
Ability to partially refund in Orders app
Merchant is requesting for a feature that allows them to make adjustments to an Order after it's been paid. After a customer pays for an Order and Discount is applied, if they want to return an Item or change their mind on couple of Items, there is no way to complete a partial refund for those items on the Orders app.
16 votes -
Merchant would like manual transaction app available on Clover station 2018
I had old clover base station. It has Manual Transaction app on it.
But, I bought new base station 2018. I went to app market to find and
install. It not available.
My restaurant still using old system to print bill. Then enter manually
each transaction to charge for customers. With old base station was
perfect. But newest base doesn’t have?
Please make it! Now newest base station take to much time to do custom
order and charge each time.
Thank u!16 votes -
Scan/Attach items to Manual Refund
Our business would like to be able to scan or attach an item to a manual refund. We’d like the software to also register sales tax, etc on the refund as we’re currently having to do it on a calculator outside of register. Gets very complicated with larger orders. This makes sense if it were laid out identical to the “register” except total become a credit/refund to the customer rather than a sale.
15 votes -
12 votes
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