Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. 76 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    20 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.

    62 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Customer comes in to return item but would like to purchase a new different item. Customer would like to only pay difference versus having a refund credited & then purchase the new item for the full amount.

    59 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.

    43 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.

    38 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. 38 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Have the ability to do partial and manual refunds through Virtual Terminal.

    27 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    started  ·  3 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Hello,
    The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…

    24 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.

    Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.

    19 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  1 comment  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Add a "notes" field for description of REFUNDS for tracking and reporting.

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. I had old clover base station. It has Manual Transaction app on it.
    But, I bought new base station 2018. I went to app market to find and
    install. It not available.
    My restaurant still using old system to print bill. Then enter manually
    each transaction to charge for customers. With old base station was
    perfect. But newest base doesn’t have?
    Please make it! Now newest base station take to much time to do custom
    order and charge each time.
    Thank u!

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    planned  ·  4 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. The merchant would like to issue a partial refund within the transaction app and not have to issue it manually

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Our business would like to be able to scan or attach an item to a manual refund. We’d like the software to also register sales tax, etc on the refund as we’re currently having to do it on a calculator outside of register. Gets very complicated with larger orders. This makes sense if it were laid out identical to the “register” except total become a credit/refund to the customer rather than a sale.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. 14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Merchant is requesting for a feature that allows them to make adjustments to an Order after it's been paid. After a customer pays for an Order and Discount is applied, if they want to return an Item or change their mind on couple of Items, there is no way to complete a partial refund for those items on the Orders app.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. As a Clover merchant I need the ability to refund a partial set of items on an order with many items AFTER the order has been paid (but before the payment card batch) so that if a customer changes their mind I can easily refund part of the entire order.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4
  • Don't see your idea?