62 results found
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Ability to Void transactions
Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.
91 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Ability to refund & purchase before closing the transaction out
Customer comes in to return item but would like to purchase a new different item. Customer would like to only pay difference versus having a refund credited & then purchase the new item for the full amount.
69 votes -
55 votes
Hello,
This will be available in a future release. It will be an optional setting for the merchant.
Thanks,
Clover Product
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43 votes
AdminGlenn Flinchbaugh (Admin, Clover) responded
This would require Clover to create a relatively complex store credit function that tracks store credit for a merchants customers. Unfortunately, we have no plans to do this.
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Refund Process
Hello,
The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…31 votesHello,
This feature is under review.
Thanks,
Clover Product
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Returns and Exchanges Help
Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you
26 votes -
Void the payment without voiding the order
If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…
23 votesWe are increasing and adding features to be able to edit existing and closed orders that will likely assist with your needs.
Thank you
Clover Communications
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Pre-Authorization Changes
Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.
Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.
23 votes -
Expanded refund/ exchange options
Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for
22 votes -
Scan/Attach items to Manual Refund
Our business would like to be able to scan or attach an item to a manual refund. We’d like the software to also register sales tax, etc on the refund as we’re currently having to do it on a calculator outside of register. Gets very complicated with larger orders. This makes sense if it were laid out identical to the “register” except total become a credit/refund to the customer rather than a sale.
17 votes -
Merchant would like manual transaction app available on Clover station 2018
I had old clover base station. It has Manual Transaction app on it.
But, I bought new base station 2018. I went to app market to find and
install. It not available.
My restaurant still using old system to print bill. Then enter manually
each transaction to charge for customers. With old base station was
perfect. But newest base doesn’t have?
Please make it! Now newest base station take to much time to do custom
order and charge each time.
Thank u!17 votes -
exhange/refund items
When exchanging or refunding an item it would be nice if the stock is enter back in the inventory
15 votes -
Option to refund the difference or to charge the difference for an exchange
Merchant would like the option to refund the difference or to charge the difference for an exchange.
14 votes -
Debit Transactions Refund to Cash
Refunding debit manually does not link to the order that was refunded. This can be financially impacting to merchants customers can potentially request additional refunds to the same order which will reflect. An option for cash refund should be listed on Debit transactions. Work around for manual refunds is to leave a note on the order to illustrate it was refunded.
14 votesHello,
This feature is under review.
Thanks,
Clover Product -
Exchange items for a different price
exchange an item for a lower or higher price and take a payment
13 votes -
Returns & Exchanges Suggestions - Coming from a retailer
May I suggest a few things.
Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.
Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…
13 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Copy Refund order
Hello,
Once the order is refund you can not reopen the order for payment. So can we have a function to copy closed or refunded orders to make it easier to processed these order so we do not need to manual recreate them.12 votes -
Refund Report to show last 4 digits of cards
Merchant wants to be able to export the refund and be able to see the last 4 digits of the card just as when transactions are exported
12 votes -
Refund Items on Orders with a Preauthorized Payment
As a Clover merchant I need the ability to refund a partial set of items on an order with many items AFTER the order has been paid (but before the payment card batch) so that if a customer changes their mind I can easily refund part of the entire order.
12 votes
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. However, we will support refund by item after closeout in an upcoming release.
Best,
Clover Product -
Add items back to inventory when doing item refund or exchange
would to have a way for clover to add an item back to inventory stock count when doing an item refund or exchange without using a 3rd party app.
11 votes
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