67 results found
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BOGO 1/2 OFF REFUND CALCULATOR
When running bogo 1/2 off sales which we do daily, Clover software doesnt work. If the customer is bringin back the higher price item from the BOGO 1/2 off sale, the refund only know to either issue the full dollar amount for that. It should be far less because a customer should never be allowed to get a free t shirt at half off. Please fix! It's so time consuming having to caluclate on the side the dollar amount we then have to issue as a manual refund. Inventory is also off at that point too because there's no log…
5 votes -
Cash Refunds
I have multiple restaurants set up with clover dinning. The scenario I am about to describe is an issue across the board. Clover help center and tech support have not been able to properly address this issue. Here are the steps included to lead up to the problem.
- Server is closing out an open order to $100.00 cash.
- For whatever reason a refund is needed.
- Manager on duty is called over to access refunds to apply to the open order.(Obviously we don't want servers doing refunds).
- The cash is refunded to the manager while still showing going out of the…
4 votes -
After a refund, the tip and total should be removed from employer
After a refund the tip and total should be removed from the employee total. They are taking their tips at the end of the night and the refund hasn’t been removed
4 votes -
add exchanges to counter plan
please allow counter register to do exchanges as this is the only option for retailer that want to use modifiers for inventory. if we downgrade software we can do exchanges but no modifiers. not working for retail store like jewelery store.
4 votes -
Popup confirmation
Popup confirmation before completing the refund. At the moment I have seen a lot of accidental refunds when trying to re-print a receipt on the Transactions App.
4 votes -
4 votes
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EXCHANGE ITEMS??
Has the exchange items option been removed? Because my new clover merchants are not able to exchange items anymore. If this have been removed please bring it back
3 votes -
pay by guest option larger and easier to view
pay by guest option larger button and easier to view so less mistakes employees accidentally click "all" alot which results in having to refund
3 votes -
Stock Quantity - Refund & Exchange
Loosing 40 Jewelry store locations as the Stock Quantity does not add the item count back to inventory. Could you please implement this asap?
2 votes -
To refund to other card types within the order app/plus record taxes returned.
Why? to accommodate store policy for product returns. Refund to a gift card or if the original card is no longer available.
2 votes -
Clover should be able to make adjustments after taking a deposit without refunding
Customer places an order for $300 and leaves a deposit of $150 but later calls to change from one items to another but doesnt change significantly the price, when removing the changed item, it will have to be refunded. Then now the customer has to close out the order but now has to add more money to the $150 original deposit. They were very confused and no one don't want to have that when it comes to customers and their money or order. The deposit amount should apply to the total order and any changes made not affect the deposit
2 votes -
Voids and refund
Clover needs a alert option for voids and refund so the owner or manager can know live when these transactions happen
2 votesHello,
Thanks for your feedback. This does seem like a good idea.
Are there specific modes of transactions that you would like to be notified about (e.g. On device, Ecommerce, Hosted Checkout, all)?
Also, any preference for how notifications are delivered (e.g. SMS, Email, push, all)?
Would it be helpful to set up thresholds (over a specific amount) that trigger these alerts?
Thanks,
Clover Product
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Refund notes
Is there a way for a merchant to enter notes in for a refund being issued? Currently they can only do notes for orders and sales, and any refund listed in the orders can only be noted after the fact.
2 votesWe will be adding the ability to enter a reason for a void, refund or order modification. You'll be able to set up a list of reasons for these different scenarios. Look for more details to be announced in the near future.
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Allow refunds of Cash transactions on Clover.com Dashboard
I had a situation where an employee gave a customer a correct amount cash refund but had trouble completing it on the Device due to getting busy and just forgot about it. She turned in the appropriate paperwork to me in my office. However, when i went to the transaction to refund it the option was not available to issue the refund.
2 votesHello,
This feature is under review.
Thanks,
Clover Product -
Enable Clover Mini's to have a Bolded "Refund" word on refunded tickets to help indentify them as diferent than a normal sale.
Bold the "Refund" word on refunded tickets.
2 votes -
Clover Canada refunds
Ability to Void refunds
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Clover Help lacking exchange training
Clover Help does not have training material on exchanges.
1 vote -
remove manual transaction asking for zip code on station device
Merchant wants to remove requirement for zip code on manual transactions and refunds on station devices since it does not ask for this information on flex or mini devices.
1 vote -
Per Item refund for Debit transactions
After taking an order for two items in register app on a debit card/interac (canada), system doesn't allow per item refund and only allows to refund full payment. this per item refund functionality works perfect for credit card transactions but for Canada Interac/debit transactions this functionality doesn't work.
1 vote -
Remove Auto Void
Please remove the feature that Auto Voids a transaction if a employee forgets to press the "Done" button after printing a receipt. We were told this was not a feature but now were confirmed major accounts support that it is in fact a feature and transactions will auto void/refund if an employee does not press "DONE" on the final screen and just leaves it up. This has caused a HUGE impact on one of our locations.
1 vote
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