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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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53 results found

  1. partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:

    1. Virtual Terminal or Physical Clover Terminal Transactions:

    o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.

    o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.

    1. Payment Links or HCO (Hosted Checkout) Transactions:

    o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.

    o…

    1 vote

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  2. Geo fencing of refunds would prevent refunds from being processed off of the grounds of the business if the they have the flex. this would prevent someone who took the device from the location from processing refunds.

    1 vote

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  3. Merchant wants to remove requirement for zip code on manual transactions and refunds on station devices since it does not ask for this information on flex or mini devices.

    1 vote

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  4. After taking an order for two items in register app on a debit card/interac (canada), system doesn't allow per item refund and only allows to refund full payment. this per item refund functionality works perfect for credit card transactions but for Canada Interac/debit transactions this functionality doesn't work.

    1 vote

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  5. Loosing 40 Jewelry store locations as the Stock Quantity does not add the item count back to inventory. Could you please implement this asap?

    1 vote

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  6. Please remove the feature that Auto Voids a transaction if a employee forgets to press the "Done" button after printing a receipt. We were told this was not a feature but now were confirmed major accounts support that it is in fact a feature and transactions will auto void/refund if an employee does not press "DONE" on the final screen and just leaves it up. This has caused a HUGE impact on one of our locations.

    1 vote

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  7. Hello Clover,

    A lot of my Retail merchants would like the ability to assign a customer to a manual refund. Just like how merchants can assign customers to a sale in the Clover Register.

    The reason for this is sometimes the Merchant is unable to process a refund via the Orders/Transactions app via the debit card on file. When that happens they are only able to process a refund via a cash payment but sometimes the customer is not in the store to receive the cash.

    As a result the merchant has to perform a manual refund. When doing that…

    2 votes

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  8. We just add the Clover Mini 2 and attached a Clover Mini Keypad. There is a toggle button that allows you to switch between sales and refunds. On the first day of using the new card reader, one of the users accidentally changed from sale to refund and processed 2 transaction before realizing the error.

    There is no way to disable the refund functionality on the Clover Mini Keypad (I spoke with the Clover Technical group that confirmed the refund feature could not be disabled). We like using the keypad to push the credit card amount to the Clover Mini.…

    1 vote

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  9. REDISPLAY the order back to clover dining if the order was refunded as it has an open balance, Manager refunds a transaction of an employee due to incorrect tender type, the order that was paid to the incorrect tender type the order should return back to clover dining app as it has an open balance. Right now, that erroneous order of the employee shows in the orders app as “refunded” in red letter versus having it open in yellow letters because that order has an open balance. And have that order return back to clover dining as that table is…

    1 vote

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  10. Why? to accommodate store policy for product returns. Refund to a gift card or if the original card is no longer available.

    2 votes

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  11. I have multiple restaurants set up with clover dinning. The scenario I am about to describe is an issue across the board. Clover help center and tech support have not been able to properly address this issue. Here are the steps included to lead up to the problem.

    1. Server is closing out an open order to $100.00 cash.
    2. For whatever reason a refund is needed.
    3. Manager on duty is called over to access refunds to apply to the open order.(Obviously we don't want servers doing refunds).
    4. The cash is refunded to the manager while still showing going out of the…
    4 votes

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  12. exchange an item for a lower or higher price and take a payment

    9 votes

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  13. Customer places an order for $300 and leaves a deposit of $150 but later calls to change from one items to another but doesnt change significantly the price, when removing the changed item, it will have to be refunded. Then now the customer has to close out the order but now has to add more money to the $150 original deposit. They were very confused and no one don't want to have that when it comes to customers and their money or order. The deposit amount should apply to the total order and any changes made not affect the deposit

    2 votes

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  14. Clover needs a alert option for voids and refund so the owner or manager can know live when these transactions happen

    2 votes

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    Hello, 


    Thanks for your feedback. This does seem like a good idea. 


    Are there specific modes of transactions that you would like to be notified about (e.g. On device, Ecommerce, Hosted Checkout, all)? 


    Also, any preference for how notifications are delivered (e.g. SMS, Email, push, all)?


    Would it be helpful to set up thresholds (over a specific amount) that trigger these alerts? 


    Thanks, 

    Clover Product

  15. A lot of retailers in the New England area, California, and Michigan sell beer that comes with a Bottle Deposit of $0.05-$0.10. The cusotmers can then return these cans/bottles for a credit on their transaction or for cash. There are some 3rd party apps that almost work to allow this, but fail in certain areas. Its as simple as adding a calculator that allows someone to multiple the deposit amount by the number of cans/bottles they are taking in, and applying it to the transaction or giving the customer cash. This would open Clover up to an entire industry in…

    1 vote

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  16. After a refund the tip and total should be removed from the employee total. They are taking their tips at the end of the night and the refund hasn’t been removed

    4 votes

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  17. You are not able to exchange when using this counter service software. only on register software can exchanges be made but not able to have modifiers.
    on counter we use modifiers but can not exchange only refund of refund item. why?

    5 votes

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  18. Has the exchange items option been removed? Because my new clover merchants are not able to exchange items anymore. If this have been removed please bring it back

    2 votes

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  19. pay by guest option larger button and easier to view so less mistakes employees accidentally click "all" alot which results in having to refund

    3 votes

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  20. please allow counter register to do exchanges as this is the only option for retailer that want to use modifiers for inventory. if we downgrade software we can do exchanges but no modifiers. not working for retail store like jewelery store.

    3 votes

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