58 results found
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After a refund, the tip and total should be removed from employer
After a refund the tip and total should be removed from the employee total. They are taking their tips at the end of the night and the refund hasn’t been removed
4 votes -
Please add exchanges to counter service software
You are not able to exchange when using this counter service software. only on register software can exchanges be made but not able to have modifiers.
on counter we use modifiers but can not exchange only refund of refund item. why?5 votes -
EXCHANGE ITEMS??
Has the exchange items option been removed? Because my new clover merchants are not able to exchange items anymore. If this have been removed please bring it back
2 votes -
pay by guest option larger and easier to view
pay by guest option larger button and easier to view so less mistakes employees accidentally click "all" alot which results in having to refund
3 votes -
add exchanges to counter plan
please allow counter register to do exchanges as this is the only option for retailer that want to use modifiers for inventory. if we downgrade software we can do exchanges but no modifiers. not working for retail store like jewelery store.
3 votes -
Refund notes
Is there a way for a merchant to enter notes in for a refund being issued? Currently they can only do notes for orders and sales, and any refund listed in the orders can only be noted after the fact.
2 votesWe will be adding the ability to enter a reason for a void, refund or order modification. You'll be able to set up a list of reasons for these different scenarios. Look for more details to be announced in the near future.
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Close batch on MOBILE APP CLOVER G2
The ability to close the batch on the web dashboard or mobile app clover g2 in addition of closing on the devices.
1 vote -
Popup confirmation
Popup confirmation before completing the refund. At the moment I have seen a lot of accidental refunds when trying to re-print a receipt on the Transactions App.
3 votes -
Exchanges with more flexibility
We use Clover for our retail business and would like more flexibility with exchanges. Many times, the exchange is not for an exact priced item. The work a round is time cumbersome - Issue an in-store credit, because sometimes the item can't be refunded. Create a new sale for the exchange for items and then pay via a split transaction of in-store credit and regular payment.
5 votes -
Item exhange
Merchant would like option to exchange items using counter service plan
7 votes -
Refund
when processing a refund is there to have the item placed back in the sock count in the inventory app
9 votes -
Add items back to inventory when doing item refund or exchange
would to have a way for clover to add an item back to inventory stock count when doing an item refund or exchange without using a 3rd party app.
10 votes -
Allow refunds of Cash transactions on Clover.com Dashboard
I had a situation where an employee gave a customer a correct amount cash refund but had trouble completing it on the Device due to getting busy and just forgot about it. She turned in the appropriate paperwork to me in my office. However, when i went to the transaction to refund it the option was not available to issue the refund.
2 votesHello,
This feature is under review.
Thanks,
Clover Product -
Permissions for refund app.
When an owner sets permission on employee app for refunds to only be allowed by an admin or manager, Merchant notices that on the reporting app under employee report, the refund is not reporting on the original employee that took the original payment, it is being recorded under the admin or manager because they are the last one who handled that transaction, however this is very inconvenient on the reports as I think it should be reported under the person who took the original payment as managers and admins are not the cashiers, they just want to secure that employees…
5 votes -
exhange/refund items
When exchanging or refunding an item it would be nice if the stock is enter back in the inventory
15 votes -
Option to refund the difference or to charge the difference for an exchange
Merchant would like the option to refund the difference or to charge the difference for an exchange.
13 votes -
Enable Clover Mini's to have a Bolded "Refund" word on refunded tickets to help indentify them as diferent than a normal sale.
Bold the "Refund" word on refunded tickets.
2 votes -
Void the payment without voiding the order
If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…
22 votesWe are increasing and adding features to be able to edit existing and closed orders that will likely assist with your needs.
Thank you
Clover Communications
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Returns and Exchanges Help
Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you
24 votes -
Manual refunds tracking items returned
Manual refunds should be able to inclue items from inventory so merchant can net sales of those items and keep inventory updated.
4 votes
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