Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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  1. Clover Dining needs an option to automatically add a gratuity to tables of set number of guests. This is a VERY common feature on restaurant POS systems and may end up losing potential clients.

    This feature needs to be able to be turned on and off (manager permission) as well.

    74 votes

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    13 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →

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    Merchants with the Clover Dining app will now have an option to choose to automatically apply a service charge based on the number of guests at a table.


    Go to Set Up and Additional Charges to enable this feature.


    Future enhancements will be made to include multiple service charges.

  2. Would like to have an option to put reason for void when voiding transactions.

    72 votes

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    started  ·  6 comments  ·  Voids  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Allow customer receipts to print and display multiple tax rates (i.e. State Tax & Municipal Tax) to meet requirements that are mandated in certain states/territories.

    31 votes

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    started  ·  19 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  4. As a Clover merchant with an average order size of $5 or less I need the ability to set tip suggestions using whole dollar amounts instead of amounts based on percentage of the order so that I can encourage my customers to leave a slightly higher tip.

    31 votes

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    9 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Have the ability to do partial and manual refunds through Virtual Terminal.

    27 votes

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    started  ·  3 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Add discounts to a guest's order on the Dining app.

    24 votes

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    started  ·  4 comments  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 14 votes

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    5 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Many gateways have ability to create a button or link to a payment page for customers. This is common with doctors offices and a bunch of other service providers. You click the button, and then redirect to a secure Clover hosted page that gives them the ability to pay an invoice.

    11 votes

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    4 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Merchant would like clover to have a reason code for refunds.

    10 votes

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    started  ·  0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  10. When an employee logs into the dashboard and then runs a transaction on the Virtual Terminal using a stored card the transaction gets marked as a generic employee tag instead of the name they are logged in as. This makes tracking the transactions impossible and what is the point of having credentials for employee's if they can use Virtual Terminal without tracking...This is called an enhanced feature but I think it is a glitch that should be fixed...

    2 votes

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    started  ·  0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Client would like the option to process partial refunds

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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