13 results found
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Void Reason
Would like to have an option to put reason for void when voiding transactions.
95 votes -
Merchant wants notification when voids happen
Merchant was upset because the clover voids a transaction
after it prints the receipt, he doesn't get notified about
it and he is losing money. Called in because he was concern and worried about void
transactions he has. He says clover does not warm him about
this, he gets the receipt but them the transaction gets voided.14 votes -
Be able to void Mistaken closed transactions.
If I have an employee that adds a weighted item with too many zeros and then closes it out, I cannot void the closed ticket. Say she weighs our item and accidentally puts in 1000 lbs = $10,000 and then cashes it out to cash. We as owners should be able to delete and void that frivolous mistake. Or say a disgruntled employee cashes it out for 1mil. We should have the right to VOID said transaction
13 votes
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. Once an order is closed, only a Refund can be executed against them, not a void.
Best,
Clover Product -
Void Cash Transaction
Please integrate a method for Voiding Cash Transactions. Include a pop up window or screening process to ask user to verify Cash return/ balance if needed. At least incorporate it mid sale when transactions are split.
There was an example when we paid half card and the other payment was missing. I then had to proceed with cash to make any other correction possible. I then had to return funds and cash. This affected our sales tracking system and manipulated margins (Transaction counted as a Return and affected margins)
Another Suggestion is to keep Card transaction pending until the Sale…6 votes -
Prevent auto-voided my transaction if I did not hit the green "Done" button at the end. Printed receipt should be final step.
When the receipt is printed and gave to the customer, that should be finalized the transaction. We had a transaction where it voided by itself, no transaction history record on my Clover Flex2 device. Can only be found on Clover.com. The rep told me because I did not hit the green "Done" button at the end. That should not be a requirement when the receipt is already printed out. Clover needs to fix this error.
4 votes -
Declining Partial Payment Approvals
We are a Used Car Dealership. Customers make large payments. Recently they have been saying that only a partial amount has been approved and did we want to take it. We always choose NO. However it turns out that if is made with a debit card, the card is still charged an deposited in our account 8 days later even when our transactions show it was voided out and returned to the customer. We are worried that this will start looking like fraud to the customer since our Clover devices say it was voided even when it wasn't and still…
3 votes -
Void Check Entries
Please allow a way to void all types of entries including check payments. A check transaction was entered with an incorrect amount and there is no way for me to void, cancel, or refund it. This has caused my financial reports to be incorrect and is a major, major flaw. We must have a way to correct things on the back end.
2 votes -
Transaction void
Merchant requested we have permeant void feature in the transaction app and have the ability to void sale before batch close
2 votes -
VOID NOTIFICATIONS
Allow the user to opt in and out of certain notifications to their email, SMS, or Clover G2 App!
2 votesHello,
Thanks for your feedback. Can you please provide further details on what you would be looking for? We see value in notifications of refunds processed by other employees. Any additional context or requirements you may have would be great.
Thanks,
Clover Product
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There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction.
There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction. I get a lot of calls by merchants who just doesn't have the time to press "Done" and ends up losing that money.
2 votesKevin Nathan
responded
Hello,
We don't auto-void any transactions once they're successfully accepted. Even if you don't press "Done", the transaction will still be valid for settlement.
Please follow up with Clover support if this is contrary to your experience.
Thanks,
Clover Product
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Option to void an item from an order
Wants an option to void an item from an order.
2 votes -
Voiding printed items and non printed items
A manager code shouldnt be required to delete an item that hasnt been printed but ahould be required for an order that has been sent. Currently a manager code is required for both or you turn off the manager code for both.
1 vote -
PREPAID CREDIT CARDS accepting before voiding
Not sure if this is something that can be done - there are some merchants who enter transactions with prepaid Visa cards and it accepts, later on voiding due to lack of funds. Is this unique to prepaid cards? Usually with regular credit cards it declines right away if there are not enough funds - can we install this feature for prepaid credit cards?
1 voteHello,
Thanks for your feedback. We're curious, are you referring to card-present or eCommerce payment attempts?
Our solutions treat these prepaid cards as general consumer cards, where if the card doesn't have sufficient funds, we return the declined authorization response.
Best,
Clover Product
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