25 results found

1. Manual Refunds Issue

   Issuing manual refunds on Clover is near impossible with our business. If a customer comes in without a receipt or we're unable to pull up in orders, and we still want to let the customer exchange the item for another or issue store credit back onto gift card... there's no way to

   1) scan the item for manual refund - so system knows what item is coming back into inventory or assign it to a generic category for accounting purposes.
   2) refund a partial amount (say it was part of a bogo 1/2 off sale)

   Please help Clover!

   18 votes

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2. Notification for Declined Reoccurring Payments

   We have a wine club set up and we set it up with reoccurring payments in Clover. So we have 60+ users right now and we have to go through them all individually each month to see if the card was declined or not. It would be really helpful if we could receive an email notification when cards are declined in the reoccurring payment section.

   We want to promote it more, but this part of the process is so time consuming that if we scaled up to 100-150 people then we wouldn't be able to maintain the program b/c we have to go through each person individually to make sure their card went through.

   We have a wine club set up and we set it up with reoccurring payments in Clover. So we have 60+ users right now and we have to go through them all individually each month to see if the card was declined or not. It would be really helpful if we could receive an email notification when cards are declined in the reoccurring payment section.

   We want to promote it more, but this part of the process is so time consuming that if we scaled up to 100-150 people then we wouldn't be able to maintain the program b/c we… more

   8 votes

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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   
   

   This will be available in a future release. 

   
   

   Thanks, 

   Clover Product

3. Update Customer's saved credit card info without having to charge their card.

   Allow the option to update a Customer's saved card info, without having to actually make a charge to the card.

   6 votes

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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

4. Recurring Payments Notification TO OWNER AND EMPLOYEES

   We have many recurring payments, in different dates. Instead of having to login every day to check, it would be nice to have a sales receipt sent via email to the the CLOVER account owner, and not only to the customer.

   6 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   
   

   This will be available in a future release. 

   
   

   Thanks, 

   Clover Product

5. Recurring payments to be able to email a link for customer to enter the cc info and select the monthly date they want the card debited

   some merchants are requesting for recurring payments to be able to email a link to a customer and then the customer enter the cc info and select the monthly date they want the card debited and that Our competitor Stripe has this functionality.

   5 votes

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   Under Review  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This feature is under review.

   Thanks,
   Clover Product

6. recurring payment customer notification via SMS and Email option on the dashboard

   via SMS and Email option on the dashboard when doing recurring payments.

   5 votes

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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

7. Why can't a healthcare office (dentist, doctor, etc) do recurring billing?

   I am having to set them up with a different gateway like authorize.net, paytrace, eprocessing network, etc. instead of using Clover. Should be able to run their practice all in one place and Clover already has recurring billing.

   4 votes

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   Under Review  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   
   

   Clover is not a HIPPA compliant solution. However, we're looking into supporting this feature in a HIPPA compliant manner. 

   
   

   Thanks, 

   Clover Product 

8. recurring payment options

   Add an option to view projected recurring schedule for payments or number of projected payment. Give an opportunity to confirm the correct information.

   4 votes

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9. For saved Customers, Email after each payment

   We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.

   Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.

   For many customers this is inconvenient and they rather pay cash or check. So we had to take the extra time to find the customer email and copy and past it. And customers are still getting impatient.

   We see all our customers want a fast transaction. Collecting money from reoccurring customers should be fast than this. And it was before the update.

   Please add this feature back.

   We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.

   Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.

   For many customers this is inconvenient and they rather pay cash or check. So we… more

   4 votes

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   Planned  ·  AdminGlenn Flinchbaugh (Admin, Clover) responded

   This will be fixed in April 2022.

10. recurring payment - edit start day capability & alphabetization

    Hi - we use Clover for a daycare. We allow families 2 weeks of vacation. Would be ideal if I could edit the start date to bump it a week instead of having to delete and re-add them back into the plan. I have 13 customers in the one plan for the amount so I can't pause the whole plan. I need to just pause one family in that plan.

    Also would be phenomal to filter it alphabetically or by amount - our plans are by weekly and amount or bi-weekly and amount or monthly and amount. Instead of it going A-Z it's going Z-A.

    also would be great if I could set the filter preference to stay permanently like a setting. I have over 50 plans so if I need my earlier plans, I have to next page or change the 100 results per page every time. Would be great to just lock in the 100 so I can see them all each time.

    Hi - we use Clover for a daycare. We allow families 2 weeks of vacation. Would be ideal if I could edit the start date to bump it a week instead of having to delete and re-add them back into the plan. I have 13 customers in the one plan for the amount so I can't pause the whole plan. I need to just pause one family in that plan.

    Also would be phenomal to filter it alphabetically or by amount - our plans are by weekly and amount or bi-weekly and amount or monthly and amount. Instead of it… more

    3 votes

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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    
    

    These features will be available in a future release.

    
    

    Thanks for your feedback, 

    Clover Product

11. Collect at Club

    In the old system we used, our clients on recurring payment would sometimes pay their monthly draft in person before the draft occurred. We called that "COLLECT AT CLUB". That would cancel out their upcoming payment and mark them as having paid that month's draft. This does not exist in Clover but what could make this doable would be to allow the START DATE (or NEXT PAYMENT DATE) to be edited like the End Date is. Currently, the START DATE is set and permanent. In order to change the NEXT PAYMENT, a client must be deleted and re-set in the recurring payments. This takes a lot of time. Please consider the option to allow pre-payments that sync to the recurring draft or allow the START DATE to be edited. Thank you!

    In the old system we used, our clients on recurring payment would sometimes pay their monthly draft in person before the draft occurred. We called that "COLLECT AT CLUB". That would cancel out their upcoming payment and mark them as having paid that month's draft. This does not exist in Clover but what could make this doable would be to allow the START DATE (or NEXT PAYMENT DATE) to be edited like the End Date is. Currently, the START DATE is set and permanent. In order to change the NEXT PAYMENT, a client must be deleted and re-set in the… more

    2 votes

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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thanks for reaching out. In order to assess the business opportunity here, can you please provide more details on your exact business use case? 

    Thanks, 

    Clover Product

12. IS THERE A WAY TO GET ALERT/NOTIFICATION IF CARD ON FILE VIA VIRTUAL TERMINAL IS REMOVED FROM ACCOUNT

    MERCHANT ASKING BECAUSE THEY STATE CARD IS SAVED ON FILE AND CUSTOMER AGREES, AND MERCHANT DOES WORK HOWEVER IN SOME CASES CUSTOMERS REMOVED THE CARD AND THEY ARE NO LONGER ABLE TO CHARGE THEM, THIS IS HAPPENING W/O THEM KNOWING

    2 votes

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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

13. A couple suggestions that would help coming from your competition

    We recently switched from Payjunction to Clover. I have to say that other than your customer service Payjunction has much more to offer clients. A couple things that I would like to suggest to help customers who store clients credit cards in the virtual terminal are:
    1) Allow clients to store multiple credit cards on file.
    2) When we are searching client credit cards... show a list of recent transactions. I am happy to assist if you have any further questions.

    2 votes

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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    Thanks for your feedback. 

    
    

    Regarding #1, we'll share this with our Consumers team.

    
    

    Regarding #2, do you want to search for cards on file, first6/last4 of the card, and do you want to search for that on device, or the web dashboard?

    
    

    Thanks, 

    Clover Product

14. Recurring Payments

    Merchant would like to create recurring payments that are able to be processed on the same date that they are created.

    DON EICHMANN
    MID 517530470105651
    Phone 541-839-6200
    Merchant wants to be reached out for further enhancement request explanation.

    2 votes

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15. recurring payment

    I need the ability to edit the amount of the recurring payment for each customer.
    we're a tutoring center, and we charge each customer a monthly fee based on the number of sessions rendered. So although the amount is the same for most customers most of the year months, it happens that I have to charge a customer a different amount this month, then the customer will be back to the regular amount next month. There's no solution for this now, so I have to delete the recurring payment, charge the customer manually, and then recreate the recurring payment for next month.

    I need the ability to edit the amount of the recurring payment for each customer.
    we're a tutoring center, and we charge each customer a monthly fee based on the number of sessions rendered. So although the amount is the same for most customers most of the year months, it happens that I have to charge a customer a different amount this month, then the customer will be back to the regular amount next month. There's no solution for this now, so I have to delete the recurring payment, charge the customer manually, and then recreate the recurring payment for… more

    1 vote

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16. Have the ability to send an invoice or payment link that will save the credit card on file

    This would be so beneficial to those that run their businesses virtual only and do not take actual credit card numbers, adding protection and security for both parties. I am a former Stripe user and they make this super easy for merchants to set up and utilize. It also would be great if we could have payment links for recurring payments where the customer can fill out their cc information and have it saved in the system under their profile.

    1 vote

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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thank you for your feedback. This will be available in a future release.

    Thank you, 
    Clover Product 

17. Edit customer email address and phone number

    I need the ability to edit a customers email and phone number without deleting and recreating their entire record which charges them again.

    1 vote

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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    Can you confirm if you're on the Clover Payments Plus plan? The ability to edit a customer's profile is available today within our Essentials plan.

    
    

    Thanks, 

    Clover Product

18. Recurring Payments functionality from Clover Station

    It would be nice to be able to make or change recurring charges from the clover station. Currently it seems the only way to do that is from the clover back office web portal. Not all of my employees have web dashboard access.

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19. Recurring payment option through payment links

    There needs to be an option for recurring payments through the payment links on a website, not only through the virtual terminal

    1 vote

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20. Changing Payment Dates

    I think we should be able to change the date customers get charged. I run a wine club and sometimes my dates change for when I need to charge a customer. The only solution the customer service gave me was to end each individual persons subscription and then add them with the new date. Also if that is going to be the solution we should be able to have a way to do a mass add or delete to them.

    1 vote

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    Under Review  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This feature is under review.

    Thanks,
    Clover Product