12 results found
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Manual Refunds Issue
Issuing manual refunds on Clover is near impossible with our business. If a customer comes in without a receipt or we're unable to pull up in orders, and we still want to let the customer exchange the item for another or issue store credit back onto gift card... there's no way to
1) scan the item for manual refund - so system knows what item is coming back into inventory or assign it to a generic category for accounting purposes.
2) refund a partial amount (say it was part of a bogo 1/2 off sale)Please help Clover!
18 votes -
Notification for Declined Reoccurring Payments
We have a wine club set up and we set it up with reoccurring payments in Clover. So we have 60+ users right now and we have to go through them all individually each month to see if the card was declined or not. It would be really helpful if we could receive an email notification when cards are declined in the reoccurring payment section.
We want to promote it more, but this part of the process is so time consuming that if we scaled up to 100-150 people then we wouldn't be able to maintain the program b/c we…
4 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Why can't a healthcare office (dentist, doctor, etc) do recurring billing?
I am having to set them up with a different gateway like authorize.net, paytrace, eprocessing network, etc. instead of using Clover. Should be able to run their practice all in one place and Clover already has recurring billing.
4 votesHello,
Clover is not a HIPPA compliant solution. However, we're looking into supporting this feature in a HIPPA compliant manner.
Thanks,
Clover Product
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Update Customer's saved credit card info without having to charge their card.
Allow the option to update a Customer's saved card info, without having to actually make a charge to the card.
3 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Recurring Payments Notification TO OWNER AND EMPLOYEES
We have many recurring payments, in different dates. Instead of having to login every day to check, it would be nice to have a sales receipt sent via email to the the CLOVER account owner, and not only to the customer.
3 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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recurring payment customer notification via SMS and Email option on the dashboard
via SMS and Email option on the dashboard when doing recurring payments.
3 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
recurring payment options
Add an option to view projected recurring schedule for payments or number of projected payment. Give an opportunity to confirm the correct information.
3 votes -
For saved Customers, Email after each payment
We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.
Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.
For many customers this is inconvenient and they rather pay cash or check. So we…
3 votesThis will be fixed in April 2022.
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A couple suggestions that would help coming from your competition
We recently switched from Payjunction to Clover. I have to say that other than your customer service Payjunction has much more to offer clients. A couple things that I would like to suggest to help customers who store clients credit cards in the virtual terminal are:
1) Allow clients to store multiple credit cards on file.
2) When we are searching client credit cards... show a list of recent transactions. I am happy to assist if you have any further questions.2 votesHello,
Thanks for your feedback.
Regarding #1, we'll share this with our Consumers team.
Regarding #2, do you want to search for cards on file, first6/last4 of the card, and do you want to search for that on device, or the web dashboard?
Thanks,
Clover Product
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recurring payment - edit start day capability & alphabetization
Hi - we use Clover for a daycare. We allow families 2 weeks of vacation. Would be ideal if I could edit the start date to bump it a week instead of having to delete and re-add them back into the plan. I have 13 customers in the one plan for the amount so I can't pause the whole plan. I need to just pause one family in that plan.
Also would be phenomal to filter it alphabetically or by amount - our plans are by weekly and amount or bi-weekly and amount or monthly and amount. Instead of it…
2 votesHello,
These features will be available in a future release.
Thanks for your feedback,
Clover Product
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Recurring Payments
Merchant would like to create recurring payments that are able to be processed on the same date that they are created.
DON EICHMANN
MID 517530470105651
Phone 541-839-6200
Merchant wants to be reached out for further enhancement request explanation.2 votes -
IS THERE A WAY TO GET ALERT/NOTIFICATION IF CARD ON FILE VIA VIRTUAL TERMINAL IS REMOVED FROM ACCOUNT
MERCHANT ASKING BECAUSE THEY STATE CARD IS SAVED ON FILE AND CUSTOMER AGREES, AND MERCHANT DOES WORK HOWEVER IN SOME CASES CUSTOMERS REMOVED THE CARD AND THEY ARE NO LONGER ABLE TO CHARGE THEM, THIS IS HAPPENING W/O THEM KNOWING
1 voteHello,
This will be available in a future release.
Thanks,
Clover Product
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