7 results found

1. Customer names in Virtual terminal and in transactions

   We too just migrated to Clover and I really want Payeezy back. In the transactions page there's no way to search by customer name!! That is crazy. We don't save "I.D. numbers" or other data. Clover seems to think names are unimportant. They ARE! I too don't know who sees this. This is site is not user friendly at all.

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   Planned  ·  0 comments  ·  Payeezy  ·  Delete…  ·  Admin →
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2. Searching Transactions by Name

   In the transactions search bar, we should be able to enter a customer name or business name to find a transaction or multiple transactions within a specific date range. The current system does not allow for this specific search. Our firm was on the Payeezy platform, and it allowed us to search by name seamlessly.

   7 votes

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   0 comments  ·  Payeezy  ·  Delete…  ·  Admin →
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3. Same time, 7 a.m. for all Payeezy recurring payments transactions

   1) Instead of attempting to process different recurring payments transactions at unpredictable times during the day, can they all be attempted uniformly at 7am? 2) And can there be a setting for each one to be only attempted once a day?

   5 votes

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   1 comment  ·  Payeezy  ·  Delete…  ·  Admin →
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4. Payeezy Migration

   We were forcibly migrated onto the Clover system from Payeezy.

   The hosted checkout page was useful because we didn't need to cover our website under PCI compliance.

   We used the hosted checkout page to capture tokenized card numbers that we could then use for re-authorizations for recurring payments. We don't use the built in recurring option because we often have to adjust the amount to run.

   There are 2 big problems we're having with the replacement hosted checkout pages.

   1) On Payeezy, when a customer completed the payment on the hosted page, Payeezy would send an HTTP post back to our website with the payment details. This would happen without any user interaction. We would then present the customer with the payment receipt.

   Right now the customer has to click a button to go back to our page instead of it happening automatically.

   This option was set in the Receipt Page settings in the hosted checkout page with the option:
   Automatic linking to the receipt page including result parameters using HTTP POST method (AUTO-POST)

   That option is present in the Clover Hosted Checkout page, but it doesn't do the same thing.

   2) The second issue, is if the user does click the button to go back to our website, the HTTP post does happen, but it doesn't include the necessary information.

   Here's what we were using before (field names might not be 100% accurate, have to pull from various sources.

   CardholderName - The name on the card
   CardNumber - A tokenzed card number that can be used to send new transactions (Transarmor Token)
   Exiry - The exiration date
   CardType - The card type (Visa/Mastercard/etc)
   Amount - The amount the transaction was for
   TransactionType - The type of transaction (Purchase, refund, etc)
   status - The status of the transaction (Approved, Declined)
   BankeResponse - 3 digit numeric code from the bank
   ETGResponse - 2 digit numeric code
   AuthNo - The authroization number
   time - The date and time of the transaction
   RefNum - The Transaction Reference number. This is a number we passed to the hosted page for tracking purposes
   CustRefNum - This is a customer reference number. We passed this to the hosted checkout page for tracking purposes.
   Reference3 - Another reference field
   AccountName - Our business name
   MerchantName - Our business name
   MerchantCode - a 12 digit code
   TerminalName - The terminal Name
   Gateway - The Gateway ID
   Timestamp - A UnixTimestamp when the transaction occured.
   BillingAddress1 - Billing Address Line 1
   BillingAddress2 - Billing Address Line 2
   BillingCity - The Billing City
   BillingState - The billing state
   BillingZip - The billing Zip Code
   Email - the email address presented for the receipt.

   We were forcibly migrated onto the Clover system from Payeezy.

   The hosted checkout page was useful because we didn't need to cover our website under PCI compliance.

   We used the hosted checkout page to capture tokenized card numbers that we could then use for re-authorizations for recurring payments. We don't use the built in recurring option because we often have to adjust the amount to run.

   There are 2 big problems we're having with the replacement hosted checkout pages.

   1) On Payeezy, when a customer completed the payment on the hosted page, Payeezy would send an HTTP post back to… more

   5 votes

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   0 comments  ·  Payeezy  ·  Delete…  ·  Admin →
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5. nmartinez@hertermc.com

   I hate that with Clover you can not update the recurring payments the day before the payment will be taken because it sends an invoice two days before the payment is due. It is not user friendly. I can not believe that there is not a way to print a report of failed recurring payments. I would take Payezz back in a second.

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   0 comments  ·  Payeezy  ·  Delete…  ·  Admin →
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6. issues with browser widgets, chrome, and accepting payments

   Currently, using any browser other than Google Chrome to make a payment is intermittent (suddenly, this past week since the down time of last week 02/20/24) when clients make payments through the widget on my website that was developed via your site. This is an issue for those with Macs and others who for reasons of their own work, use other browsers. only 3 out of 20 times today was I able to go in and have the payment processed via firefox, for example. why not have your widget open in google chrome and close when done. Not everyone uses google chrome due to spammy / scammy activity incurred when using it, as well as not being available to those with a MAC. Chrome may be great for developers, but not for the end user. Now, I have to have those who do not want to download chrome, use another payment method, which decreases my need for accepting credit cards in the first place.

   Also, being able to enter credit card payments on the clover dashboard, as I was able to do with payezy, is an option I need for those clients who are not at a computer but want to make a payment. I do not keep info in my office at all, and only enter when they call. I do not want to purchase any devices, I just want to be able to securely log on and enter the info for them. currently, I have to go through my website, which means I have to download chrome myself. being only compatible with one browser is suboptimal at best for the end user

   Currently, using any browser other than Google Chrome to make a payment is intermittent (suddenly, this past week since the down time of last week 02/20/24) when clients make payments through the widget on my website that was developed via your site. This is an issue for those with Macs and others who for reasons of their own work, use other browsers. only 3 out of 20 times today was I able to go in and have the payment processed via firefox, for example. why not have your widget open in google chrome and close when done. Not everyone uses… more

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   0 comments  ·  Payeezy  ·  Delete…  ·  Admin →
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7. Allow voiding transactions up until batch closing.

   With Payeezy we were able to void transactions until the daily batch closing. With Clover we only have a matter of minutes. This is unacceptable in a real business.

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   0 comments  ·  Payeezy  ·  Delete…  ·  Admin →
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   AdminCommunications (Head of Internal Communications, Clover) responded

   The limitation with Clover is 25 minutes.

   
   

   Thank you

   Clover Communications