Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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  1. Would like to have an option to put reason for void when voiding transactions.

    74 votes

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    started  ·  6 comments  ·  Voids  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Clover needs to have a Void button for credit transactions. This would allow an incorrect or unwanted credit card transaction to be removed and possibly reran, if neccesary. Then, the charge would not show up on the customer's bank account until the hold falls off, and the merchant would not be charged the discount fee for the refund.

    15 votes

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    The current Refund button in the Transactions app will be changed to dynamically be labelled as Void or Refund, depending on the clearing state of the transaction.

  3. Merchant was upset because the clover voids a transaction
    after it prints the receipt, he doesn't get notified about
    it and he is losing money. Called in because he was concern and worried about void
    transactions he has. He says clover does not warm him about
    this, he gets the receipt but them the transaction gets voided.

    11 votes

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  4. must have the option to void the sale before the batch send out on the end of the day. very important.

    6 votes

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    1 comment  ·  Voids  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Allow the user to opt in and out of certain notifications to their email, SMS, or Clover G2 App!

    2 votes

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    0 comments  ·  Voids  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello, 


    Thanks for your feedback. Can you please provide further details on what you would be looking for? We see value in notifications of refunds processed by other employees. Any additional context or requirements you may have would be great. 


    Thanks, 

    Clover Product 

  6. There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction. I get a lot of calls by merchants who just doesn't have the time to press "Done" and ends up losing that money.

    2 votes

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  7. Please integrate a method for Voiding Cash Transactions. Include a pop up window or screening process to ask user to verify Cash return/ balance if needed. At least incorporate it mid sale when transactions are split.
    There was an example when we paid half card and the other payment was missing. I then had to proceed with cash to make any other correction possible. I then had to return funds and cash. This affected our sales tracking system and manipulated margins (Transaction counted as a Return and affected margins)
    Another Suggestion is to keep Card transaction pending until the Sale…

    2 votes

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  8. Wants an option to void an item from an order.

    1 vote

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  9. Not sure if this is something that can be done - there are some merchants who enter transactions with prepaid Visa cards and it accepts, later on voiding due to lack of funds. Is this unique to prepaid cards? Usually with regular credit cards it declines right away if there are not enough funds - can we install this feature for prepaid credit cards?

    1 vote

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  10. When the receipt is printed and gave to the customer, that should be finalized the transaction. We had a transaction where it voided by itself, no transaction history record on my Clover Flex2 device. Can only be found on Clover.com. The rep told me because I did not hit the green "Done" button at the end. That should not be a requirement when the receipt is already printed out. Clover needs to fix this error.

    1 vote

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