Prevent auto-voided my transaction if I did not hit the green "Done" button at the end. Printed receipt should be final step.
When the receipt is printed and gave to the customer, that should be finalized the transaction. We had a transaction where it voided by itself, no transaction history record on my Clover Flex2 device. Can only be found on Clover.com. The rep told me because I did not hit the green "Done" button at the end. That should not be a requirement when the receipt is already printed out. Clover needs to fix this error.
Christian Fandino commented
This is a terrible design choice by Clover. Employees can accidentally void transactions and the only way merchants will find out is by logging on to the clover website and checking all voids.
THE RECEIPT SHOULD ONLY BE PRINTED ONCE THE FINAL CONFIRMATION "DONE" IS PRESSED. VOIDS SHOULD BE PRINTED IMMEDIATELY AS WELL. OTHERWISE EMPLOYEES CAN VOID TRANSACTIONS EVEN WITHOUT VOID PERMISSIONS.
We cannot void a transaction when necessary after a short (very short) time, so Clover should not be able to void it without our input, once approved. We have this problem with the Clover Mini and Mini 2. Wish they would provide a better option.