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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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49 results found

  1. Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
    Also include an option to add shipping line
    Allow to link with DAVO like the rest of Clover sales.

    156 votes

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    Under Review  ·  70 comments  ·  Invoicing  ·  Admin →
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  2. Give us the ability to change the due date on invoices instead of clover dictating the due date.

    25 votes

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    6 comments  ·  Invoicing  ·  Admin →
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  3. Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…

    25 votes

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    3 comments  ·  Invoicing  ·  Admin →
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  4. merchant should be able to specify COD, 15 days, 30 days, etc.

    15 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  5. Merchant would like from the orders app at the clover device he is able to send an invoice for an open order, linking it to the customer that might be selected, instead of creating a new customer, as well as re-sending the invoice in the case that the order it's still open.

    15 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  6. Allow invoice (should be "payment request" to be sent via text also

    10 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  7. For payment method, for invoices we have clients who pay with checks. There needs to be a method for paying with checks just not as opposed to electronically.

    9 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  8. Need to make the TINY little Blue "Pay" Button much bigger. You can barely see it. It's shown on the emailed invoice twice, but it doesn't matter if you can't read it or it doesn't grab your attention. Please make it larger so we can get paid... Thx

    9 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  9. Also please have it so you can view the invoice notes when you click view invoice. Sometimes there are notes there for my bookkeeper and accountants to reference. Right now when we click view invoice we do not see the notes. Again please make the change so we can changing invoice due date. urgently needed for my business.

    8 votes

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    2 comments  ·  Invoicing  ·  Admin →
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  10. It would be great to have a field that allows us to write a specific note toward a receipt.

    We thought that a "Note for item or service" was a note that would be displayed on the receipt, so the customer knows what the receipt is about, however, it turned out to be an internal note.

    We hope to have an external note section to put details regarding the payment on the receipt.

    7 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  11. When taking payment via Invoice, there needs to be a required field for our Invoice Number and Employee Name who sent the invoice. In accounting, we don't know what the payment was for in the reports or who originated the payment. All we have is a customer name and dollar amount. Your support suggested a third-party app which seems unnecessary for such a small thing. Invoice number is required for in person payments, why not for invoice payments.?

    7 votes

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    5 comments  ·  Invoicing  ·  Admin →
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  12. Currently can only resend an invoice once. This is not enough for alot of people who aren't organized. Need the ability to resend more than one time.

    6 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  13. 6 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  14. On the Virtual Terminal, please allow created invoices to be tracked by Employee (We pay commissions on sales and its harder to track with out this feature).

    6 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  15. I have a lot of clients in the service industry that use the Clover Invoice feature. However, one major frustration is that the recipients of these invoices cannot add a tip, and those in the service industry really rely on tips.

    I see in another ticket titled "Include a "tip" section in an online invoice sent via virtual terminal/email," that somebody from Clover said "this feature is now live," but it doesn't seem to be.

    Please add this option or please explain how to turn on this feature.

    Thank you!

    5 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  16. It would be great if invoices from recurring payments could be changed from failed to paid or even deleted once completed. Also would like to be able to pause individual clients within the recurring payment programs instead of only being able to pause all or none. Lastly would like to be able in recurring payments to adjust the payment date when needed without having to delete the person and readd them.

    5 votes

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    4 comments  ·  Invoicing  ·  Admin →
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  17. merchant would like to have the option to get a copy of the invoice sent their email (like carbon Coby receipts for clover go)

    5 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  18. Would love to have the invoice number field expanded and the bar code reader work so a user can scan a document and it auto fill into the invoice number field

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  19. The Clover Virtual terminal should allow invoices to be closed out as paid in cash or check. When one of my businesses sends an invoice, they do not know what payment type the customer will want to use. I should not have to maintain two invoicing systems, and your invoicing system does not allow me to manage it properly.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  20. please generate an option for the costumers to save credit card information in their profile for future payments when using a secure email payment request. (invoice)

    My app provide subscription plans but as soon as I migrating the costumers to clover I have been sending monthly manually invoices for their subscriptions.
    My app was controlled by stripe, and we are testing clover. But meanwhile some costumers are cancelling because its causing a negative impression when before was auto from my own app.

    Any solution?

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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