70 results found
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Partial refunds
The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.
64 votesHello,
This feature is under review.
Thanks,
Clover Product
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Tips On Tablet Screen AND Printed Receipt
Merchant would like the option for the tips to be entered on the tablet screen AND the printed receipt at the device level
62 votesHello,
This feature is under review.
Thanks,
Clover Product
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Clover Dashboard: Virtual Terminal Supporting Inventory
virtual terminal on the dashboard to be able to involve his inventory to track stock amounts and sales
54 votes -
Void a refund
Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.
54 votesHello,
This feature is under review.
Thanks,
Clover Product
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Ability to Batch individually Per Device
Constant requests from merchants wanting the ability to batch devices individually at different times, when there is more than one CLover Device on the same MID
39 votesHello,
This feature is under review.
Thanks,
Clover Product
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Offline -- If the clover system is off line it should automatically ask for a contact number.
Its great that clover will still collect payment information to charge when it goes back online -- but if it turns on the card didn't work for some reason then you're out of luck.
Please have it so that if someone is choosing the credit card option while the system is offline that contact information must be entered in order to complete the transaction.
39 votesHello,
This feature is under review.
Thanks,
Clover Product
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Detail Batch Report Needed listing all transactions at closeout
When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.
This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.
I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a…
37 votesWe agree having transaction details in the batch would be useful for reconciliation. We're thinking through the requirements and design.
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If an order is partially paid please add the ability to add items or a discount to the remaining payments.
IE $10.00 order split 5 ways
$2.00 has been paid by person A
Add a beer AND/OR apply a 10% discount to the remaining $8.00 balance31 votesHello,
This feature is under review.
Thanks,
Clover Product
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Refund Process
Hello,
The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…29 votesHello,
This feature is under review.
Thanks,
Clover Product
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Tip Entry needs to be accessed on tablet screen AND printed receipt.
Tip Entry is currently only allowed to be set to Tablet Screen OR Printed Receipt which doesn't work for restaurants that have table service and counter service. Please allow Tip Entry to be inputted both on the tablet screen AND on printed receipt simultaneously so it can be accessed both ways whenever needed.
27 votesHello,
This feature is under review.
A current workaround is to set up one device with counter service (tip on tablet) and another device with tip on paper.
Thanks,
Clover Product
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Pre-Authorization Changes
Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.
Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.
20 votes -
Allow Payment notifications to go to emails other than business owner
I am the business owner for over 15 clover accounts as I work in corporate accounting/finance and the notifications go to me and not any hospital staff when a client makes a payment using the payment link. This makes no sense and the payment notification doesn't tell me which merchant account it was for. Our hospitals need to know when a client pays them. Often "business Owners" are not the receiption staff who actually enter and apply payments.
19 votes -
remove the new branding animation feature for Mastercard everytime a merchant process the card
merchants are complaining that now everytime they process a mastercard on their clover mini or flex the mastercard logo comes out on their screen and then a yellow checkmark appears and then a sound to approve the mastercard. this is delaying the process by 10 seconds its so frustrating as they are use to having a transaction get approved in less than 2 seconds, PLEASE REMOVE this new branding animation feature !!!
17 votes -
17 votes
Hello,
This feature is under review.
Thanks,
Clover Product -
Allow payment confirmations to be sent to the company email used to login to Clover Virtual Terminal
Currently payment confirmations can only be emailed to the Business Owner's email. If employees login to take payments and email invoices under the "Owner" account, they have access to the entire merchant account and all settings, which is not secure.
15 votes -
Add Taxes on Invoices - Virtual Terminal
Add Automatic Taxes On Invoices - Virtual Terminal and the ability to remove taxes if needed
14 votesHello,
This feature is under review.
Thanks,
Clover Product
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Option to Send/re-Send Invoince
Merchant would like from the orders app at the clover device he is able to send an invoice for an open order, linking it to the customer that might be selected, instead of creating a new customer, as well as re-sending the invoice in the case that the order it's still open.
14 votesHello,
This feature is under review.
Thanks,
Clover Product
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Virtual Terminal- Invoice Layout
Please give an option for merchant to title/label the invoice.
Please elicit greater character count (no limit) in the Note/Description section, as opposed to 255 characters.
Please include an "Insert tip" option, on customer's invoice, prior to paying, once merchant has sent the invoice to their email.13 votes -
Need tip line on Phone orders in register
Clover orders taken over the phone do not allow for a tip line.
13 votesWe understand the use case for this, and are considering it for a future release. If we see more requests, we'll bump up the priority.
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Debit Transactions Refund to Cash
Refunding debit manually does not link to the order that was refunded. This can be financially impacting to merchants customers can potentially request additional refunds to the same order which will reflect. An option for cash refund should be listed on Debit transactions. Work around for manual refunds is to leave a note on the order to illustrate it was refunded.
12 votesHello,
This feature is under review.
Thanks,
Clover Product
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