Detail Batch Report Needed listing all transactions at closeout
When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.
This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.
I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a detailed batch report, only a summary total. He asked me for a VX520 terminal instead.
Please have this added to Clover and have First Data (who owns Clover) look at their own FD130 terminals to see how the detail batch report functionality works.
This should be an easy and quick programming change by Clover that would be very well received by merchants.
It could simply be a "setting" on the Closeout app that a merchant can check off to print "detail" when closing out.
Trey Burke
shared this idea
All - We have are updating this status of this request to Under Review, as we did not fully understand that this ask is for a detailed batch report to print from the device.
Detailed transaction level reporting is available on the dashboard today. The team has been working on multiple reporting enhancements, but they are focused on the dashboard.
We do have a team reviewing this request. Thank you for understanding our confusion and we will return with an update as soon as one is available.
Thank you
Clover Communications
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John C commented
Hello,
So what happen with this? It's a pretty long evaluation, more then 2 months...
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Grainne
commented
Detailed level reporting, does that print out a daily transaction list? I am quite confused. I have contacted your helpline who did not undstand what I was requesting, I proceeded to send them images of previous AIB machines transaction reports and still nothing. If a company has 40-50 transactions in a day you can not sit with a machine going down through them each individually as the machines are needed by other members of staff.
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Alex commented
This feature is an absolute must. It makes me miss the VX520 ingenico that i had. Please implement this ASAP, doing research, this has been asked for YEARS.
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Tony Sims commented
Detailed batch report is necessary. Why is this not available????
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Albert Jaoude
commented
I defintely would welcome this feature because it as well insures that all transactions/orders have been closed before batching and making sure team members can't clock out before closing any open ticket
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Súper Pollo commented
This is a critical functions that clover is lacking and will continue to lose customers
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Heather Congdon commented
Why is there not a detailed batch report yet? This was 2 years ago.
I just started using clover and i am going to have to cancel the service because i can't do a detailed batch report everyday. So far my clover experience has been lacking and I am very disappointed. -
Bob
commented
Wow, still no update on this?
I have several merchants accounts that specifically asked for this.It's one important improvement for a small investment, and will help retention.
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aaron commented
Highly agree
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Anonymous
commented
This is an important feature requested by Canadian merchants also. They have it with the verifone terminals and expect the same with Clover Flex.