Detail Batch Report Needed listing all transactions at closeout
When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.
This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.
I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a detailed batch report, only a summary total. He asked me for a VX520 terminal instead.
Please have this added to Clover and have First Data (who owns Clover) look at their own FD130 terminals to see how the detail batch report functionality works.
This should be an easy and quick programming change by Clover that would be very well received by merchants.
It could simply be a "setting" on the Closeout app that a merchant can check off to print "detail" when closing out.
We agree having transaction details in the batch would be useful for reconciliation. We're thinking through the requirements and design.
Heather Congdon commented
Why is there not a detailed batch report yet? This was 2 years ago.
I just started using clover and i am going to have to cancel the service because i can't do a detailed batch report everyday. So far my clover experience has been lacking and I am very disappointed.
Wow, still no update on this?
I have several merchants accounts that specifically asked for this.
It's one important improvement for a small investment, and will help retention.
This is an important feature requested by Canadian merchants also. They have it with the verifone terminals and expect the same with Clover Flex.