Trey Burke
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5 votes1 comment · Dashboard, Reporting, and Help Center » Dashboard · Flag idea as inappropriate… · Admin →
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9 votes
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This is being requested in multiple places. Clover...please type in Exchange in the search bar and see how many merchants have requested this functionality over the past few years.
Trey Burke
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10 votes
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this seems like it is being requested many times! Clover, please do a search in this portal for Exchange and you will see how many merchants are requesting this.
Trey Burke
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73 votes
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Clover....can you update us on this one??? It is costing my merchant $300 per month in gift card activations to be able to handle "exchanges" for different priced items. They are going to leave and go to another POS if Clover can't figure this simple retail store operation out. Let me know if you need help figuring this out. I can't sell any more Clovers to retailers until this gets done. Thanks!
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clover???? Any update on this??? Needs to be done and NOT have to use a gift card that costs the merchant the card and the %.
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HI CLOVER!!!! Any updates on this one????
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I have installed Clover Station at some retail stores and they AGREE that the worst part of clover for a retail store is that it can't process and exchange correctly. Every other retail software can handle this, but Clover can't. Unfortunately, it means that my ISO office has completely stopped marketing Clover to retail stores until this gets fixed.
1) Customer comes into store and buys a large blue shirt for $100. They gave the shirt to someone as a birthday present.
2) Customer that received the shirt comes back into store and needs to exchange the shirt for a different shirt that is a different prices. They don't like the blue shirt and they don't fit into a large. So they want to exchange the large blue shirt for Medium Red button down shirt that is $150.
3) Clover should add the large blue shirt back into inventory, and have a credit on the sale screen for $100, and then ring up the $150 medium red shirt in Clover, taking the medium red shirt out of inventory, and prompting the clerk that an additional $50 needs to be paid.Done! That is all Clover needs to do.
Please add this ASAP as our current merchants are demanding this, and then we can start selling Clover Stations to retailers again.
Note: using gift cards as a workaround is costly, time consuming, cost the merchant money, and the current clover app doesn't update inventory properly when doing an exchange.
Please have Clover dev team or support contact me directly if they want some case studies so that this can be easily and quickly added to Clover.
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13 votes
An error occurred while saving the comment Trey Burke
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I have had over a hundred merchants ask for this capability. It would be amazing. it looks like maybe clover is working on the something like this under other issues listed.
Here is an email from one of my dentists that uses the Clover Flex to take payments and needs to issue a refund that is less than the origiinal sale amount.
Good morning, Trey! Just wondering if Clover has made any progress toward granting partial refunds from previous appointments? It’s a real pain having to mail checks to patients or have them give me their card number. Really wish we could do partial refunds! Thanks,
Trey Burke
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6 votes
We have a pilot of being able to partially refund a flat amount from the web dashboard. Please contact support to be added to the pilot.
We're investigating making this more broadly available.
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71 votesTrey Burke
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12 votesTrey Burke
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19 votesTrey Burke
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1 vote
Hello,
Clover is not a HIPPA compliant solution. However, we're looking into supporting this feature in a HIPPA compliant manner.
Thanks,
Clover Product
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19 votesTrey Burke
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35 votesTrey Burke
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9 votesTrey Burke
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3 votesTrey Burke
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18 votes
An error occurred while saving the comment Trey Burke
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any update on this? part of many other suggestions asking for the same thing.
Trey Burke
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12 votesTrey Burke
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22 votesTrey Burke
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38 votesplanned · 0 comments · Dashboard, Reporting, and Help Center » Taxes and Service Charges · Flag idea as inappropriate… · Admin →Trey Burke
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5 votes0 comments · Dashboard, Reporting, and Help Center » Reporting · Flag idea as inappropriate… · Admin →Trey Burke
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3 votes1 comment · Dashboard, Reporting, and Help Center » Reporting · Flag idea as inappropriate… · Admin →
An error occurred while saving the comment Trey Burke
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Agreed 100%. Sold a bar two Clover Stations and had to take them back because of this very thing. They went back to their old Point Of Sale.
Clover needs to look at how other leading POS systems for bars and restaurants handle reports for shift changes between day shift and night shift.
They should not have to go to the Reporting app and manually change the "Clock thingy" every day and every shift from the default.
Clover, please contact me directly if you have any questions or need a case study.
If we get this added, I will be able to install a chain of bars (12 locations with 2 stations each.).
Trey Burke
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As a bar or restaurant owner that can add items and prices to the menu ffrom the Dashboard, but can't set prices for Happy hours without being in front of the Clover Station is ridiculous. Please make the happy hour pricing viewable from the dasbhoard.