Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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  1. 76 votes

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    20 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.

    62 votes

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    5 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 38 votes

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    1 comment  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Ability to Create an order on the POS, then send an invoice to a customer for payment. If you could log into the online dashboard, and select an open order, and send it as an invoice to a customer who then could pay it online.

    28 votes

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    2 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

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  5. The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button

    19 votes

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    3 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Merchant States that they used to receive a pop- up saying " this card is authorized for this amount $xx, do you want to continue?" on debit card transaction

    Used to be a feature, but they no longer see it.

    19 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…

    18 votes

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    1 comment  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Give us the ability to change the due date on invoices instead of clover dictating the due date.

    16 votes

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    2 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.

    15 votes

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    planned  ·  4 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Clover needs to have a Void button for credit transactions. This would allow an incorrect or unwanted credit card transaction to be removed and possibly reran, if neccesary. Then, the charge would not show up on the customer's bank account until the hold falls off, and the merchant would not be charged the discount fee for the refund.

    15 votes

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    0 comments  ·  Voids  ·  Flag idea as inappropriate…  ·  Admin →

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    The current Refund button in the Transactions app will be changed to dynamically be labelled as Void or Refund, depending on the clearing state of the transaction.

  11. Many of them need itemized invoice feature in clover dashboard / Virtual terminal

    11 votes

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    1 comment  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  12. 11 votes

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    planned  ·  0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  13. I need the ability to change the Due Date on an invoice. It looks like an automatic due date of 7 days from the invoice date is applied to each invoice. Please remove the Due Date or allow us to change it.

    10 votes

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    1 comment  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

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  14. merchant should be able to specify COD, 15 days, 30 days, etc.

    9 votes

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    0 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

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  15. For a phone sale, we would like to have the option to require the zip code and street address. The rates come in so much cheaper when a user passes in these values.

    9 votes

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    1 comment  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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    We're planning an enhancement where zip code will be required and street address will be optional. The AVS result will continue to be displayed to the merchant. Street address is not reliable, so we do not plan to make it mandatory.

  16. Does not want the option to verify the signature after doing a transaction.

    8 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  17. when processing a refund is there to have the item placed back in the sock count in the inventory app

    7 votes

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    planned  ·  0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  18. You have the alphabet under the number for the merchant pin area but no alphabet under the numbers for the customer Pin number. Please add, People have a word they use for a debit/credit pin password.

    7 votes

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    1 comment  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Merchant stated that he processes cards manually, some of the cards processed are international. stated his older machine gave numerous prompts, card number, cvv, address, zip code, purchase code ect.

    stated he would like to be prompted for as much verification as possible in order to lower the cost of the transaction fee and avoid the possible risk of a charge back dispute

    7 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    This will be available in a future release. It will be part of our initiative to make AVS a common experience across card-present and card-not-present acceptance.

    Thanks, 
    Clover Product

  20. Clover currently has a cap of $99.999.99 to charge on credit cards, some businesses need to be able to charge larger amounts

    5 votes

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    1 comment  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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