61 results found
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105 votes
Hello,
This will be available in a future release.
Thanks,
Clover Product
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Ability to Void transactions
Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.
78 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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50 votes
Hello,
This will be available in a future release. It will be an optional setting for the merchant.
Thanks,
Clover Product
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Ability to Create an order on the POS, then send an invoice to a customer for payment.
Ability to Create an order on the POS, then send an invoice to a customer for payment. If you could log into the online dashboard, and select an open order, and send it as an invoice to a customer who then could pay it online.
40 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Itemized invoice in clover dashboard/virtual terminal
Many of them need itemized invoice feature in clover dashboard / Virtual terminal
28 votesThis is planned for a late Q2 launch.
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Partial Refunds on Clover.com
Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.
22 votes -
Need a pop-up notification to avoid partially paid transactions
Merchant States that they used to receive a pop- up saying " this card is authorized for this amount $xx, do you want to continue?" on debit card transaction
Used to be a feature, but they no longer see it.
22 votesHello,
An improvement to this experience will be available in a future release with our new payments UX redesign.
Thanks,
Clover Product -
due date on invoice
Give us the ability to change the due date on invoices instead of clover dictating the due date.
21 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Invoice expiration editing/deleting
Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…
21 votesEditing and deleting invoices is coming April 2022. We're collecting requirements on expiration dates.
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Issue a partial refund
The merchant would like to issue a partial refund within the transaction app and not have to issue it manually
21 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Ability to view transactions that are contained in a closeout
The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button
21 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Refund "Notes" Field
Add a "notes" field for description of REFUNDS for tracking and reporting.
18 votesHello,
This will be available in a future release, known as Void and Refund Reasons, which the merchant can enable/disable.
Thanks,
Clover Product -
Connect invoicing tool to clover inventory
The Invoicing tool in Virtual Terminal should have a drop down menu that is connected directly to the Clover Inventory in the register.
- This will allow the open to invoice to still be seen on register screen with the Orders app.
- Once paid this will automatically update the Clover inventory and Sales reports
Right now, the way its set up there is really no real advantage for me to use it over any other invoicing apps out there.
15 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Create a Void button
Clover needs to have a Void button for credit transactions. This would allow an incorrect or unwanted credit card transaction to be removed and possibly reran, if neccesary. Then, the charge would not show up on the customer's bank account until the hold falls off, and the merchant would not be charged the discount fee for the refund.
15 votesThe current Refund button in the Transactions app will be changed to dynamically be labelled as Void or Refund, depending on the clearing state of the transaction.
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Due date
I need the ability to change the Due Date on an invoice. It looks like an automatic due date of 7 days from the invoice date is applied to each invoice. Please remove the Due Date or allow us to change it.
14 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Payment terms for invoicing
merchant should be able to specify COD, 15 days, 30 days, etc.
14 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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12 votes
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Returns & Exchanges Suggestions - Coming from a retailer
May I suggest a few things.
Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.
Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…
12 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Refund
when processing a refund is there to have the item placed back in the sock count in the inventory app
9 votes -
Partial refund is needed to correct an "overtipping" that happened by mistake
My FLEX terminal is basic: it bundles services with product sales, so that when a client is presented with the tip screen, she does not always realizes that if she taps on "20%", il will apply to the entire transaction. I do not want to rip off my clients (it is bad for business!) so I think introducing a way to issue a partial refund on that transaction before the batch is closed is a discreet way to correct a mistake before the client gets her cc statement and goes bonkers -or never comes back out of embarrassment or for…
9 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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