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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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46 results found

  1. Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.

    90 votes

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  2. via SMS and Email option on the dashboard when doing recurring payments.

    54 votes

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  3. 54 votes

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  4. Ability to Create an order on the POS, then send an invoice to a customer for payment. If you could log into the online dashboard, and select an open order, and send it as an invoice to a customer who then could pay it online.

    49 votes

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    3 comments  ·  Invoicing  ·  Admin →
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  5. The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button

    27 votes

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  6. Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…

    24 votes

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    3 comments  ·  Invoicing  ·  Admin →
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  7. Give us the ability to change the due date on invoices instead of clover dictating the due date.

    23 votes

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    4 comments  ·  Invoicing  ·  Admin →
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  8. If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…

    22 votes

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  9. The Invoicing tool in Virtual Terminal should have a drop down menu that is connected directly to the Clover Inventory in the register.

    1. This will allow the open to invoice to still be seen on register screen with the Orders app.
    2. Once paid this will automatically update the Clover inventory and Sales reports

    Right now, the way its set up there is really no real advantage for me to use it over any other invoicing apps out there.

    18 votes

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  10. This would be so beneficial to those that run their businesses virtual only and do not take actual credit card numbers, adding protection and security for both parties. I am a former Stripe user and they make this super easy for merchants to set up and utilize. It also would be great if we could have payment links for recurring payments where the customer can fill out their cc information and have it saved in the system under their profile.

    15 votes

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  11. Allow the option to update a Customer's saved card info, without having to actually make a charge to the card.

    15 votes

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  12. I need the ability to change the Due Date on an invoice. It looks like an automatic due date of 7 days from the invoice date is applied to each invoice. Please remove the Due Date or allow us to change it.

    15 votes

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    2 comments  ·  Invoicing  ·  Admin →
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  13. merchant should be able to specify COD, 15 days, 30 days, etc.

    14 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  14. May I suggest a few things.

    Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.

    Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…

    13 votes

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  15. We too just migrated to Clover and I really want Payeezy back. In the transactions page there's no way to search by customer name!! That is crazy. We don't save "I.D. numbers" or other data. Clover seems to think names are unimportant. They ARE! I too don't know who sees this. This is site is not user friendly at all.

    11 votes

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    Planned  ·  0 comments  ·  Payeezy  ·  Admin →
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  16. Does not want the option to verify the signature after doing a transaction.

    10 votes

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  17. when processing a refund is there to have the item placed back in the sock count in the inventory app

    9 votes

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  18. For a phone sale, we would like to have the option to require the zip code and street address. The rates come in so much cheaper when a user passes in these values.

    9 votes

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    We're planning an enhancement where zip code will be required and street address will be optional. The AVS result will continue to be displayed to the merchant. Street address is not reliable, so we do not plan to make it mandatory.

  19. Allow invoice (should be "payment request" to be sent via text also

    8 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  20. For payment method, for invoices we have clients who pay with checks. There needs to be a method for paying with checks just not as opposed to electronically.

    8 votes

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    1 comment  ·  Invoicing  ·  Admin →
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