47 results found
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Ability to Void transactions
Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.
90 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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54 votes
Hello,
This will be available in a future release. It will be an optional setting for the merchant.
Thanks,
Clover Product
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recurring payment customer notification via SMS and Email option on the dashboard
via SMS and Email option on the dashboard when doing recurring payments.
51 votesHello - Thank you for reaching out. We are planning to add merchant notifications on the payments link later this year.
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Ability to Create an order on the POS, then send an invoice to a customer for payment.
Ability to Create an order on the POS, then send an invoice to a customer for payment. If you could log into the online dashboard, and select an open order, and send it as an invoice to a customer who then could pay it online.
48 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Need a pop-up notification to avoid partially paid transactions
Merchant States that they used to receive a pop- up saying " this card is authorized for this amount $xx, do you want to continue?" on debit card transaction
Used to be a feature, but they no longer see it.
28 votesHello,
An improvement to this experience will be available in a future release with our new payments UX redesign.
Thanks,
Clover Product -
Ability to view transactions that are contained in a closeout
The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button
27 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Invoice expiration editing/deleting
Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…
24 votesEditing and deleting invoices is coming April 2022. We're collecting requirements on expiration dates.
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due date on invoice
Give us the ability to change the due date on invoices instead of clover dictating the due date.
23 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Void the payment without voiding the order
If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…
22 votesWe are increasing and adding features to be able to edit existing and closed orders that will likely assist with your needs.
Thank you
Clover Communications
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Connect invoicing tool to clover inventory
The Invoicing tool in Virtual Terminal should have a drop down menu that is connected directly to the Clover Inventory in the register.
- This will allow the open to invoice to still be seen on register screen with the Orders app.
- Once paid this will automatically update the Clover inventory and Sales reports
Right now, the way its set up there is really no real advantage for me to use it over any other invoicing apps out there.
18 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Have the ability to send an invoice or payment link that will save the credit card on file
This would be so beneficial to those that run their businesses virtual only and do not take actual credit card numbers, adding protection and security for both parties. I am a former Stripe user and they make this super easy for merchants to set up and utilize. It also would be great if we could have payment links for recurring payments where the customer can fill out their cc information and have it saved in the system under their profile.
15 votesHello,
Thank you for your feedback. This will be available in a future release.
Thank you,
Clover Product -
Update Customer's saved credit card info without having to charge their card.
Allow the option to update a Customer's saved card info, without having to actually make a charge to the card.
15 votesThis feature is planned for 2024
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Due date
I need the ability to change the Due Date on an invoice. It looks like an automatic due date of 7 days from the invoice date is applied to each invoice. Please remove the Due Date or allow us to change it.
15 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Payment terms for invoicing
merchant should be able to specify COD, 15 days, 30 days, etc.
14 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Returns & Exchanges Suggestions - Coming from a retailer
May I suggest a few things.
Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.
Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…
12 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Customer names in Virtual terminal and in transactions
We too just migrated to Clover and I really want Payeezy back. In the transactions page there's no way to search by customer name!! That is crazy. We don't save "I.D. numbers" or other data. Clover seems to think names are unimportant. They ARE! I too don't know who sees this. This is site is not user friendly at all.
11 votes -
Option to remove Verify Signature step after transaction
Does not want the option to verify the signature after doing a transaction.
10 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Refund
when processing a refund is there to have the item placed back in the sock count in the inventory app
9 votes -
Have Option to Require Zip Code and Street Address
For a phone sale, we would like to have the option to require the zip code and street address. The rates come in so much cheaper when a user passes in these values.
9 votesWe're planning an enhancement where zip code will be required and street address will be optional. The AVS result will continue to be displayed to the merchant. Street address is not reliable, so we do not plan to make it mandatory.
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Allow invoice to be sent via text also
Allow invoice (should be "payment request" to be sent via text also
8 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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