recurring payment customer notification via SMS and Email option on the dashboard
via SMS and Email option on the dashboard when doing recurring payments.
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Hello - Thank you for reaching out. We are planning to add merchant notifications on the payments link later this year.
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ERIKA commented
I please add the notifications option, so that I can receive an email notification when payment is received for the Invoices I issue. Also would like to receive a notification if the invoice email is incorrect or rejected.
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LYNNE HEWETT commented
email notification is NEEDED/CRUCIAL when a customer removes their card via the option included in the customer email notifications. (Using the Manage Card/Remove Card option.)
We are a Fitness Center/Gym. It is crucial to be notified when a customer removes their payment, so we can remove their key fob access to our 24-hour facilities. Please add this ASAP!!!
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Meg Hennessay commented
Email notification is needed for each failed payment to allow staff to reach out to update the card on file.
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Jimmy Keller commented
I agree that this is a critical function. It was there on Payeezy and causes us headaches that it is not supported in Clover. Very happy to hear that it will be added this year.
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John Fernandez commented
I need an email notification when I receive a payment through Clover. This is critical to keep up with my patient orders.
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Rigging for Rescue commented
We have the same exact issue. Clover, please allow vendors to be notified when a customer has paid us.
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Rigging for Rescue commented
Please give us the option to be notified via email when a transaction is processed. If we send a payment link to a customer, we have no way of knowing when the customer paid their bill unless we monitor the dashboard continuously. Having the option to receive an email notification when a customer pays would be very helpful as a vendor.
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Luis Oscar Ortega commented
This is critical. Having an online payment system and not having a notification is being in the dark. Please, guys, in today's world, this is important to have.
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carlene commented
currently only the cardholder is notified of a decline payment. Please consider adding notification to the Merchant so that Merchant can better keep there accounting together.
Thank you -
Dave Ward commented
We just set up a payment link, and have the same issue. If you reconcile your books daily, one would need to use the dashboard to figure out the discrepancies. That's a real pain, and would be easily solved by a payment confirmation email.
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Sheri Goldman commented
I want to know the decline reason for recurring payments also in this notification. or in clover directly to tell me the decline reason and not have to go to the third party website
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William commented
Yes, please add this. We have 1 account, so 1 official account "owner." We can't keep expecting our VP of Finance to forward dozens of payment notifications per day to the admins in Accounting and Sales.
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William commented
Yes, please add this ASAP. We have 1 account, so 1 official account "owner." We can't keep expecting our VP of Finance to forward dozens of payment notifications per day to the admins in Accounting and Sales.
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Stacy Bron Hogan commented
It just blows my mind that this is an issue. What good would anyone think could come from NOT telling people when they received a payment. Clover has already made me late on shipments, and communication with my clients.. just because I had NO idea I got a payment!
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Michele Weyker commented
We just migrated from Payeezy to Clover and we used to get an email notification when a customer made a payment on our website. Even though we were told everything would remain the same, Clover is stating that they cannot do this.
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Krista Fabian commented
We have been moved to the clover platform by Bank of America. Our previous service would send an email anytime someone made a payment on our website. The loss of this feature has created a lot of hostility for patients who have made payments and we are left unaware. Notifications are crucial, especially for after hour or weekend payments.
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Stacy Bron Hogan commented
Hi. the service I had for 20 years (First Data) got bought out by Clover and it switched over a month or so ago.. now, strangely I don't get any email or txt notifications when people send a payment. I called Clover to find where the setting was for this and they claim "that feature doesn't exist".. I was in disbelief.. so I got on chat.. they said the same thing..then I get online and see hundreds of people complaining on the web about Clover for this very simple basic need.. so I can't believe in 2023 I'm on here having to type a suggestion for a company to allow the merchant to be notified when they are paid. I have to randomly log in and go through all the security checks over and over throughout each and every day to see if someone paid me online for something. I doubt you'll fix this within a week, because that's when I'm switching to a new company. But just know since having online businesses since 1997, I've never once ran into such a dumb idea from a company as this one .. have you not noticed every other merchant account company and online payment service has done this since day one? Getting an email or text when you receive a payment is crucial to running a timely business turnaround and helpful with records, taxes, etc.. you name it.. this why literally everyone else has always done this. I can't believe my company got bought out by you.. out of all companies.
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Susan commented
With Payeezy, whenever a client paid, I got an email so that I could proceed with the job, tell the contractor and thank the client. I was ahead of the game. Now, unless I check constantly, I have no idea when a client has paid so am in the dark, behind the curve, not on top of things, and it makes me look bad. I really do not appreciate that this feature was removed. You email the client with a receipt, why not me? Payeezy did it and my last email from FirstData was on 10/15. Nothing but problems and more work for me since then. Please email me when a payment is processed!
And if I did not get a notice, I knew, when the client emailed me that they'd paid, that if I did not get an email, the payment process has failed. Sometimes clients don't realize that and think they paid when they did not.
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Rebekah Kay commented
Add emailed receipt to merchant when a purchase is made. I won't be using Clover because of this not being an option. Before the switch to clover I would receive an email each time a purchase was made. Now my only option is to log into the site and check for payments. Very inconvenient. LMK if that is ever changed
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Jason Hoffman commented
Individual Users need to be notified when payment is made after they create an invoice, not just the admin. The admin is often not in the office and they have to constantly monitor their email and forward to the user. This would be great if
the user that creates the invoices receives notification when the invoice is paid.