Expanded refund/ exchange options
Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for
support
shared this idea
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Renae
commented
We also need to be able to return for an exchange of customers choice. The customer should be able to return their purchase for any combination of items cost to make up the price difference. We have to waste our time and theirs putting the return/exchange on a gift card because we do not give refunds. Then they usually right then use the gift card for an exchange of their choice.Not limited to only an item of the exact price in inventory. We are charged a fee by Clover for the gift card and a fee based on a percentage of how much value the card sale is.
A good retail boutique point of sale would let you scan the return item then scan whatever they choose to purchase. Then they would be charged for the difference or given a gift card as in store credit. -
savvy boutique
commented
We are unable to exchange, as there is no search function for the replacement item.
It does bring up a list of inventory (14,000 items in our case) we need the option to search