Tip Entry needs to be accessed on tablet screen AND printed receipt.
Tip Entry is currently only allowed to be set to Tablet Screen OR Printed Receipt which doesn't work for restaurants that have table service and counter service. Please allow Tip Entry to be inputted both on the tablet screen AND on printed receipt simultaneously so it can be accessed both ways whenever needed.
This feature is under review.
A current workaround is to set up one device with counter service (tip on tablet) and another device with tip on paper.
Margaux Murray commented
You can do this!
1. Go to the SetUp App
2. Scroll down to the Tips section
3. Click Tip Entry Location
4. Change the tip entry location to On Device (or on paper)
5. Select "Apply To" and only click On This Device.
You will have to repeat the steps for each device!