55 results found
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Partial Refunds on Payment links and HCO
partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:
- Virtual Terminal or Physical Clover Terminal Transactions:
o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.
o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.
- Payment Links or HCO (Hosted Checkout) Transactions:
o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.
o…
2 votes -
PARTIAL REFUNDS !?!?!!? Still nothing after 2 years!?!?
How is it that people have been asking for manual/partial refunds yet your company has yet to fix this simple issue that is avaible in other similar ECommerce products. I will be removing my accounts with you all this off-season if this is not added. As much as you are a nice product there are too many options in this market to pick from that are far less cumbersome to deal with when it comes to this COMMON/CONSTANT issue!
1 vote -
refund
Debit Refunds should be able to return back to card not cash. Due to inability to refund back to card on debit transactions merchants have to resort to manual refunds and Clover Station Duo doesn't have ability to manual enter card info.
1 vote -
Geo Fencing for Refunds
Geo fencing of refunds would prevent refunds from being processed off of the grounds of the business if the they have the flex. this would prevent someone who took the device from the location from processing refunds.
1 vote -
remove manual transaction asking for zip code on station device
Merchant wants to remove requirement for zip code on manual transactions and refunds on station devices since it does not ask for this information on flex or mini devices.
1 vote -
Per Item refund for Debit transactions
After taking an order for two items in register app on a debit card/interac (canada), system doesn't allow per item refund and only allows to refund full payment. this per item refund functionality works perfect for credit card transactions but for Canada Interac/debit transactions this functionality doesn't work.
1 vote -
Stock Quantity - Refund & Exchange
Loosing 40 Jewelry store locations as the Stock Quantity does not add the item count back to inventory. Could you please implement this asap?
1 vote -
Assign a Customer to Manual Refunds
Hello Clover,
A lot of my Retail merchants would like the ability to assign a customer to a manual refund. Just like how merchants can assign customers to a sale in the Clover Register.
The reason for this is sometimes the Merchant is unable to process a refund via the Orders/Transactions app via the debit card on file. When that happens they are only able to process a refund via a cash payment but sometimes the customer is not in the store to receive the cash.
As a result the merchant has to perform a manual refund. When doing that…
2 votes -
Remove Auto Void
Please remove the feature that Auto Voids a transaction if a employee forgets to press the "Done" button after printing a receipt. We were told this was not a feature but now were confirmed major accounts support that it is in fact a feature and transactions will auto void/refund if an employee does not press "DONE" on the final screen and just leaves it up. This has caused a HUGE impact on one of our locations.
1 vote -
Reduce the possibility of mistakenly processing a sale as a refund when using the Clover Mini Keypad
We just add the Clover Mini 2 and attached a Clover Mini Keypad. There is a toggle button that allows you to switch between sales and refunds. On the first day of using the new card reader, one of the users accidentally changed from sale to refund and processed 2 transaction before realizing the error.
There is no way to disable the refund functionality on the Clover Mini Keypad (I spoke with the Clover Technical group that confirmed the refund feature could not be disabled). We like using the keypad to push the credit card amount to the Clover Mini.…
1 vote -
Exchange items for a different price
exchange an item for a lower or higher price and take a payment
10 votes -
REDISPLAY THE ORDER BACK TO CLOVER DINING IF IT WAS REFUNDED AND HAS OPEN BALANCE
REDISPLAY the order back to clover dining if the order was refunded as it has an open balance, Manager refunds a transaction of an employee due to incorrect tender type, the order that was paid to the incorrect tender type the order should return back to clover dining app as it has an open balance. Right now, that erroneous order of the employee shows in the orders app as “refunded” in red letter versus having it open in yellow letters because that order has an open balance. And have that order return back to clover dining as that table is…
1 vote -
To refund to other card types within the order app/plus record taxes returned.
Why? to accommodate store policy for product returns. Refund to a gift card or if the original card is no longer available.
2 votes -
Cash Refunds
I have multiple restaurants set up with clover dinning. The scenario I am about to describe is an issue across the board. Clover help center and tech support have not been able to properly address this issue. Here are the steps included to lead up to the problem.
- Server is closing out an open order to $100.00 cash.
- For whatever reason a refund is needed.
- Manager on duty is called over to access refunds to apply to the open order.(Obviously we don't want servers doing refunds).
- The cash is refunded to the manager while still showing going out of the…
4 votes -
Clover should be able to make adjustments after taking a deposit without refunding
Customer places an order for $300 and leaves a deposit of $150 but later calls to change from one items to another but doesnt change significantly the price, when removing the changed item, it will have to be refunded. Then now the customer has to close out the order but now has to add more money to the $150 original deposit. They were very confused and no one don't want to have that when it comes to customers and their money or order. The deposit amount should apply to the total order and any changes made not affect the deposit
2 votes -
Please add exchanges to counter service software
You are not able to exchange when using this counter service software. only on register software can exchanges be made but not able to have modifiers.
on counter we use modifiers but can not exchange only refund of refund item. why?5 votes -
After a refund, the tip and total should be removed from employer
After a refund the tip and total should be removed from the employee total. They are taking their tips at the end of the night and the refund hasn’t been removed
4 votes -
Voids and refund
Clover needs a alert option for voids and refund so the owner or manager can know live when these transactions happen
2 votesHello,
Thanks for your feedback. This does seem like a good idea.
Are there specific modes of transactions that you would like to be notified about (e.g. On device, Ecommerce, Hosted Checkout, all)?
Also, any preference for how notifications are delivered (e.g. SMS, Email, push, all)?
Would it be helpful to set up thresholds (over a specific amount) that trigger these alerts?
Thanks,
Clover Product
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EXCHANGE ITEMS??
Has the exchange items option been removed? Because my new clover merchants are not able to exchange items anymore. If this have been removed please bring it back
2 votes -
Create a function that allows for bottle returns
A lot of retailers in the New England area, California, and Michigan sell beer that comes with a Bottle Deposit of $0.05-$0.10. The cusotmers can then return these cans/bottles for a credit on their transaction or for cash. There are some 3rd party apps that almost work to allow this, but fail in certain areas. Its as simple as adding a calculator that allows someone to multiple the deposit amount by the number of cans/bottles they are taking in, and applying it to the transaction or giving the customer cash. This would open Clover up to an entire industry in…
1 vote
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