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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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55 results found

  1. Merchant has thousands of items and cannot scroll through the list to find items to exchange.

    Would like a search bar added or the ability to scan an item to find it

    12 votes

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  2. Refunding debit manually does not link to the order that was refunded. This can be financially impacting to merchants customers can potentially request additional refunds to the same order which will reflect. An option for cash refund should be listed on Debit transactions. Work around for manual refunds is to leave a note on the order to illustrate it was refunded.

    13 votes

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  3. Manual refunds should be able to inclue items from inventory so merchant can net sales of those items and keep inventory updated.

    4 votes

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  4. When running bogo 1/2 off sales which we do daily, Clover software doesnt work. If the customer is bringin back the higher price item from the BOGO 1/2 off sale, the refund only know to either issue the full dollar amount for that. It should be far less because a customer should never be allowed to get a free t shirt at half off. Please fix! It's so time consuming having to caluclate on the side the dollar amount we then have to issue as a manual refund. Inventory is also off at that point too because there's no log…

    4 votes

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  5. Hello,
    Once the order is refund you can not reopen the order for payment. So can we have a function to copy closed or refunded orders to make it easier to processed these order so we do not need to manual recreate them.

    11 votes

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  6. 2 votes

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  7. Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.

    89 votes

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  8. Merchant wants to be able to export the refund and be able to see the last 4 digits of the card just as when transactions are exported

    12 votes

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  9. 9 votes

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  10. Ability to Void refunds

    2 votes

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  11. Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.

    Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.

    22 votes

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  12. 4 votes

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  13. Merchant request to submit a product enhancement to allow the deletion of an Open Order(s) that have a refund.

    8 votes

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  14. I had old clover base station. It has Manual Transaction app on it.
    But, I bought new base station 2018. I went to app market to find and
    install. It not available.
    My restaurant still using old system to print bill. Then enter manually
    each transaction to charge for customers. With old base station was
    perfect. But newest base doesn’t have?
    Please make it! Now newest base station take to much time to do custom
    order and charge each time.
    Thank u!

    17 votes

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  15. 54 votes

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