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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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55 results found

  1. Popup confirmation before completing the refund. At the moment I have seen a lot of accidental refunds when trying to re-print a receipt on the Transactions App.

    3 votes

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  2. We use Clover for our retail business and would like more flexibility with exchanges. Many times, the exchange is not for an exact priced item. The work a round is time cumbersome - Issue an in-store credit, because sometimes the item can't be refunded. Create a new sale for the exchange for items and then pay via a split transaction of in-store credit and regular payment.

    4 votes

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  3. Merchant would like option to exchange items using counter service plan

    7 votes

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  4. when processing a refund is there to have the item placed back in the sock count in the inventory app

    9 votes

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  5. The ability to close the batch on the web dashboard or mobile app clover g2 in addition of closing on the devices.

    1 vote

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  6. would to have a way for clover to add an item back to inventory stock count when doing an item refund or exchange without using a 3rd party app.

    9 votes

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  7. When exchanging or refunding an item it would be nice if the stock is enter back in the inventory

    15 votes

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  8. If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…

    22 votes

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  9. When an owner sets permission on employee app for refunds to only be allowed by an admin or manager, Merchant notices that on the reporting app under employee report, the refund is not reporting on the original employee that took the original payment, it is being recorded under the admin or manager because they are the last one who handled that transaction, however this is very inconvenient on the reports as I think it should be reported under the person who took the original payment as managers and admins are not the cashiers, they just want to secure that employees…

    5 votes

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  10. I had a situation where an employee gave a customer a correct amount cash refund but had trouble completing it on the Device due to getting busy and just forgot about it. She turned in the appropriate paperwork to me in my office. However, when i went to the transaction to refund it the option was not available to issue the refund.

    2 votes

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  11. Merchant would like the option to refund the difference or to charge the difference for an exchange.

    12 votes

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  12. Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you

    20 votes

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  13. Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for

    18 votes

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  14. Our business would like to be able to scan or attach an item to a manual refund. We’d like the software to also register sales tax, etc on the refund as we’re currently having to do it on a calculator outside of register. Gets very complicated with larger orders. This makes sense if it were laid out identical to the “register” except total become a credit/refund to the customer rather than a sale.

    16 votes

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  15. Hello,
    The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…

    30 votes

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  16. May I suggest a few things.

    Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.

    Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…

    12 votes

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  17. Merchant would like clover to have a reason code for refunds.

    11 votes

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  18. We are having a very difficult time adjusting to returns and exchanges on the Clover POS. We need negative items available on "Register" so we are able to handle promotional sales we do occasionally as well as exchanges towards the purchase of new product. Please advise. Thank you.

    6 votes

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  19. Please allow for merchant to ring up a customer, allowing returns and exchanges to show up on the same transaction from Register. This will allow a way more seamless, fluid process. Thank you.

    8 votes

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  20. We have an issue when issuing a manual refund to a customer without a receipt, there's no way to attach a generic item or specific item to it. Why can't I scan an item or attach a item in the inventory to it? We're in retail and that would make sense. Reporting is very off because of this problem.

    7 votes

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