67 results found
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I'm having to use a calculator to issue a simple manual refund...
Hi, I'm returning/refunding a customer for a customer who does not have their receipt. I'm literally having to use a calculator underneath our clover terminals in order to tally the total refund for product price and tax. Why can't I issue a simple refund assigned to an item as if it were in the register. We are a retail establishment and are baffled as to why the return process is so limited and therefore, confusing to the merchant. Please allow for partial refunds as well. Thank you.
12 votes -
Scan or search bar when exchanging items
Merchant has thousands of items and cannot scroll through the list to find items to exchange.
Would like a search bar added or the ability to scan an item to find it
12 votes -
Refund Report to show last 4 digits of cards
Merchant wants to be able to export the refund and be able to see the last 4 digits of the card just as when transactions are exported
12 votes -
Reason for refunds
Merchant would like clover to have a reason code for refunds.
11 votes -
Copy Refund order
Hello,
Once the order is refund you can not reopen the order for payment. So can we have a function to copy closed or refunded orders to make it easier to processed these order so we do not need to manual recreate them.11 votes -
Exchange items for a different price
exchange an item for a lower or higher price and take a payment
9 votes -
Refund
when processing a refund is there to have the item placed back in the sock count in the inventory app
9 votes -
Add items back to inventory when doing item refund or exchange
would to have a way for clover to add an item back to inventory stock count when doing an item refund or exchange without using a 3rd party app.
9 votes -
Partial refund is needed to correct an "overtipping" that happened by mistake
My FLEX terminal is basic: it bundles services with product sales, so that when a client is presented with the tip screen, she does not always realizes that if she taps on "20%", il will apply to the entire transaction. I do not want to rip off my clients (it is bad for business!) so I think introducing a way to issue a partial refund on that transaction before the batch is closed is a discreet way to correct a mistake before the client gets her cc statement and goes bonkers -or never comes back out of embarrassment or for…
9 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
9 votes
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Item exhange
Merchant would like option to exchange items using counter service plan
8 votes -
Being able to partially refund without needing to re-enter in the full card details
Right now merchants who do not ring in multiple items do not have a partial refund option without needing to re-enter in full card information. This is a complaint that has come up several times among several different merchants operating in separate industries.
8 votesWe have a pilot of being able to partially refund a flat amount from the web dashboard. Please contact support to be added to the pilot.
We're investigating making this more broadly available.
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Refunds without receipt issue
We have an issue when issuing a manual refund to a customer without a receipt, there's no way to attach a generic item or specific item to it. Why can't I scan an item or attach a item in the inventory to it? We're in retail and that would make sense. Reporting is very off because of this problem.
8 votes -
Returns and Exchanges to show up on same transaction
Please allow for merchant to ring up a customer, allowing returns and exchanges to show up on the same transaction from Register. This will allow a way more seamless, fluid process. Thank you.
8 votes -
Ability to delete a partially Paid Open Order
Merchant request to submit a product enhancement to allow the deletion of an Open Order(s) that have a refund.
8 votes -
Please add exchanges to counter service software
You are not able to exchange when using this counter service software. only on register software can exchanges be made but not able to have modifiers.
on counter we use modifiers but can not exchange only refund of refund item. why?6 votes -
Difficult time with returns and exchanges Clover POS
We are having a very difficult time adjusting to returns and exchanges on the Clover POS. We need negative items available on "Register" so we are able to handle promotional sales we do occasionally as well as exchanges towards the purchase of new product. Please advise. Thank you.
6 votes -
Exchanges with more flexibility
We use Clover for our retail business and would like more flexibility with exchanges. Many times, the exchange is not for an exact priced item. The work a round is time cumbersome - Issue an in-store credit, because sometimes the item can't be refunded. Create a new sale for the exchange for items and then pay via a split transaction of in-store credit and regular payment.
5 votes -
Permissions for refund app.
When an owner sets permission on employee app for refunds to only be allowed by an admin or manager, Merchant notices that on the reporting app under employee report, the refund is not reporting on the original employee that took the original payment, it is being recorded under the admin or manager because they are the last one who handled that transaction, however this is very inconvenient on the reports as I think it should be reported under the person who took the original payment as managers and admins are not the cashiers, they just want to secure that employees…
5 votes -
Manual refunds tracking items returned
Manual refunds should be able to inclue items from inventory so merchant can net sales of those items and keep inventory updated.
5 votes
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