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How can Clover's payment capabilities be improved?

Taking Payments: Refunds/Exchanges

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Create store credit for a Retail, instead "refund" only. I spend a lot of gift cards doing store credit .

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AdminGlenn Flinchbaugh (Admin, Clover) responded  · 

This would require Clover to create a relatively complex store credit function that tracks store credit for a merchants customers. Unfortunately, we have no plans to do this.

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  • Kathy Olson commented  ·   ·  Report

    Its insane that Clover wouldn't just fix this on their end. Should be such an easy fix!

  • Anonymous commented  ·   ·  Report

    Yes Clover, please add a bona fide store credit option.

  • Trey Burke commented  ·   ·  Report

    I just installed a large men's retail clothing store in a high end shopping area with Clover Station. They love the Clover but absolutely HATE that they have to use their gift cards to do an exchange (since clover only does exchange for items with exact same amount).

    Besides "activating" a gift card for an exchange and then using it right there on the spot...it makes it a used gift card. And the Clover Exchange screens won't let you use the same gift card for another Exchange.

    Lastly, Clover Gift Cards charge the merchant 5 cents for every $2 on the card. This means that a retail owner is paying the credit card % on the original sale and also paying a % on the exchange using the Clover Gift Card.

    Please create a better process for doing exchanges. Reach out to us if you need a test script from my merchant so that this can be implemented soon.

    Thanks Clover!