Settings and activity
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Carla
commented
My employees can see their tips, anytime they are on a shift, by viewing their shift report on home base. They can also access home base from home and see their info, including tips.
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25 votesCarla
supported this idea
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An error occurred while saving the comment Carla
commented
We used to have the person at the register enter the original server's code when cashiering. Not any more, We require everyone to cash out their own customer. We started Server Banking. But... that being said, there is the occasion that the customer goes to the cash register to pay. It appears that Clover assigns the payment to the original server who took the order! Don't know when this happened but I'm researching to find out why and when. So nice with credit card tips but not good when the person who took the order doesn't have the cash in their personal bank. Their shift report shows they owe the drawer that money and the drawer ends up over. (It was already in there to begin with because that's where the money was collected versus by the server with their own server bank.) We're using the Flexes and the servers are handling the entire experience at the table, except To-Go or Take-Out orders. Just a note - when all cashiering was done with one device, we would have the cashier enter each server's ID (from the printed customer bill) and collect payment. This was the only way we could designate the tip to the correct server. Otherwise, if you are entering the tips at closing, attach the bill (shows the original server info) with the receipt. Separate by server and enter. Hope this helps. BTW: We love the Flexes, they allow the server to collect at the table for credit card payments.
Until they fix this, our servers just give the correct server cash. At the end of the day, when they tip out, it all balances. Ex: Mary gets $5 tip in error, should be Mike's. Mary explains to Mike what happened and gives Mike $5 cash. Our servers are doing this. It happens rarely.