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Restaurant

Welcome to the Clover Restaurant Forum.  You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc. 

Menu: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

Categories

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59 results found

  1. Request for Enhanced Tipping Feature on CLOVER Terminals

    We are experiencing an issue with the tipping process on CLOVER terminals when guests use Tourism Vouchers and our restaurant-generated Gift Cards as part of their payment. Currently, guests are prompted to add a tip based on the discounted amount, which can lead to under-tipping on the overall service received.

    We propose an enhancement to the tipping workflow:

    Tipping on Full Amount: Modify the terminal to prompt guests to first add a tip based on the full amount of the check before any discounts are applied.
    Payment Process: After the guest has added their tip, the terminal should then prompt…

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  2. Print Bill directly from Register App for CSR Clients

    Merchants who are using CSR plan would like to eliminate the lengthy process of getting to print bill especially when they are busy. Can you please add that feature to the Register App so merchant can print bill right from register instead of going to Orders>Reissue Receipt>Print Bill? Thank you.

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  3. Catering app or catering order functions added to clover

    there is a widespread need for a Catering app or catering order functions added to clover. restaurants need the ability to take a catering order from clover inventory items, send that order as a proposal, have the client accept the proposal and partial pay (deposit) or full pay the order, then track food quantity needed, date for preparation, date for pickup or delivery, delivery location, and confirmation. There is NO clover app of function for this, and no really good web-based option either.

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  4. Auto Log off after "Fire All"

    When a server selects "Fire All" or "Save" need to have the option where it will auto log off the server/employee.

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  5. Order Inspector App to Support Clover Kiosk and Clover Flex

    The app made by Clover, called Order Inspector, does NOT support the Clover Kiosk or the Clover Flex. We are asking Clover to make Order Inspector available on the Clover Kiosk and the Clover Flex that are widely used devices.

    This is the only App made by Clover, available on the Clover App Marketplace that allows you to view, print and email a report of all orders for your own records or for external auditors. This report shows all orders created from that Clover device (including payments) on the current day and can be printed to your receipt printer or…

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  6. Clover Flex Enable Quantity Bar

    Change item quantities during orders -Currently, for all devices except Clover Flex, we can use the QTY Quantity bar at the top of the screen. Please enable this feature on Clover Flex as well. Businesses want to use Flex to take orders at the table and entering the same item multiple times is inconvenient -not functional during a dinner rush.

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  7. Customer Information

    I want the ability to have the Customer Information show up under the Orders Tab like it did once before. This is very important for when we want to see who we are delivering to without needing to always print the Order or Payment Receipt.

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  8. Surcharge information on Order Receipt

    Is it possible on the order receipt to have Surcharge information available. With a sit-down restaurant without a handheld device, the order receipt is presented to the customer and then payment is taken. Having the transparency to have the surcharge amount on the receipt to show the total after the surcharge, so the order receipt presented to the customer and the payment receipt when surcharge applies alligns

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  9. printer

    Order receipt DOTTED LINE format option doesn’t work with Star 700 kitchen printer.
    When using the Large Font along with the dotted lines, the dotted lines wrap to two lines instead of only one.

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  10. delete open orders from dashboard

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  11. delete orders or items from dashboard under the reporting options remove items

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  12. Fulfillment

    Allow orders fulfillment time to last longer than 1 hour. Half of my tabs disappear, when I switch to fulfillment time from order placement time. And a lot of time is wasted keeping receipts in order.

    Would be much easier if receipts printed in order from fulfillment time, instead of order place time

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  13. DoorDash Dasher Tips in Employee Sales Report

    Until around mid-April 2024, it was possible to view a tips breakdown in the Employee Sales report on the Clover POS devices. The total tip amount for each employee was broken down into "DoorDash Dasher tips" and "Employee tips". "DoorDash Dasher tips" are tips left by customers for online orders delivered through DoorDash Drive, while "Employee tips" are tips actually received by the employee for dine-in orders. It is no longer possible to view this information on the Clover device itself, and accessing the Dashboard is now the only way to view the tips breakdown. I am not sure why…

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  14. Save Button for Adding Items/Modifiers

    Why is there a save button if it is gray scaled and you cannot click. If changes are made in real time there is no need for a save button.

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  15. Multiple selections: Can customers select the options more than once?

    CLOVER INTEGRATION WITH UBER EATS

    Multiple selections
    Can customers select the options more than once?

    UBER EATS OFFERS THE OPTION TO CUSTOMIZE THE RULES OVER THE CHOICE OF AN EXTRA ITEM, BUT CLOVER DOES NOT.

    THIS MEANS THAT MY CLIENTS CANNOT SELECT MORE THAN 1 TIME AN EXTRA. IT ONLY WORKS IF I ENTER EVERYDAY AT EATS MERCHANT AND ACTIVATE THE OPTION OF "How many times can customers select any single option?"

    THIS HAS TO BE FIXED. TKS

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  16. Fix Clover Mini Gen3 Printing Sound to be smoother and not choppy.

    I have a Clover mini Gen2. I upgraded to a Gen3. Now the new Gen3 printer receipt sounds really choppy and seems a little bit slower. I have both machines side by side doing a test print. I even share the sound to the Tech Support Assistant who is online speaker phone to hear both of them do a test print.

    The new Clover Mini Gen3 printing is not smooth like the old mini GEN2. The sound is choppy and louder and does NOT print smoothly when it comes out of the thermal printer. Is it really supposed to sound…

    1 vote
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  17. Turn Guest Screen

    Guest screen should have equipment to be able to pivot / spin so that the customers aren't able to view what the counter is ringing in (for example, when another guest's tab is open).
    This wouldn't be necessary if we could instead choose when the guest can view the screen. For example, only view once business hit's "Pay"

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  18. E-COMMERCE QR code

    have the choice of TKO or eat on site at the start of ordering following scanning of the QR code

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  19. Assign tickets to the person that originally started the ticket regardless of who runs the credit card at cash out. That way a manager can

    Assign tickets to the person who originally started the ticket regardless of who runs the credit card at cash out. That way a manager can help cash out customers without worrying about who the tip will be assigned to.

    1 vote
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?
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