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← Clover UserVoice

Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

Categories

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How can we improve Retail?

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3 results found

  1. Rewards – Too Many Customer Questions, Slowing Down Transactions

    After the latest upgrade, while processing a payment, the system asks the customer for their phone number to earn points. If the customer presses Skip (meaning they refuse), the system asks again. The customer must wait 30 seconds to skip it a second time, then wait another 30 seconds before the transaction is finalized and the receipt option appears on the screen.

    Most customers leave before this process is finished, which creates a huge risk of the payment being declined with no way to notify them. We are losing money because of this!

    On top of that, until the customer…

    1 vote

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    Completed  ·  0 comments  ·  Customer Engagement  ·  Admin →

  2. Display Customer's change due before hitting Done button

    When using the Clover Duo, we would enter the amount tendered and Clover would display how much needed to be returned to customer. Now the amount to be returned is not displayed until the Done button is pushed. I was told this change was part of a recent Clover update. I would like to have it changed back.

    1 vote

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    Completed  ·  0 comments  ·  Customer Engagement  ·  Admin →

  3. Get rid of "Customer is selecting receipt type..." on CASH transactions

    Please get rid of "Customer is selecting receipt type...." prompt on CASH transactions. This was a new function on the latest update and it is not necessary...90%+ of customers don't want a receipt on a cash transaction and it adds a step to the transaction process that isn't needed.

    1 vote

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    Completed  ·  0 comments  ·  Customer Engagement  ·  Admin →
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