20 results found
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inventory update
Hi please update inventory Stock count section we can't update inventory
11 votes -
Reporting more detailed for loyalty/gift cards.
Merchants need to be able to see the taxes collected when a customer pays with a gift card.
As of right now the merchant will see it as a total purchase. They need visibility of what portion of the sale was taxes. Merchants use these reports for book keeping and to assist with tax filing.
Merchants are looking to have all Gift Card reporting combined with Clover reporting so they can use one report for reconciliation and tax reporting6 votesTaxes associated with gift card sales are available to view in the Clover dashboard.
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Please fix the new Dashboard or Revert to the old Dashboard - May 2025
The new Clover Dashboard that was launched May 6, 2025 has some major issues, please correct these or return to the old dashboard if possible :)
BIGGEST PROBLEM - when you are in the items list (click to add the column for stock count) - we used to be able to sort by stock count quantity and now we cannot with the new update! As a store manager this is such important feature to have taken away - it will really slow things down for us! Retail stores need to look at their inventory regularly and sort by stock to…
5 votes -
Numerous fixes to COLO1 that are mostly addressed in COLO2
Customers click onto our website will see our logo & branding, then to order > click onto "Order Online" that directs to Clover platform which immediately turns into green. There is no customisation for us other than adding our own logo. We should be able to customise our own brand colour on those banners. It should NOT be difficult to fix. Not Clover green. Clover shouldn't be promoting itself at our cost!!!!
4 votes -
Duplicate items
It would be great if customer was purchasing 2 or more of the same item, that it would list on receipt as one line item and not separate lines.
3 votes -
Items - Price and Item Cost Fields
Could someone please fix it so that one can enter the information one wants and not from right to left.
For example:
$0.00 is what appears in the fields
If you start typing from the last zero, you have no issue.
If you type from anywhere else, it is not exactly what you need to display.
Sometimes to avoid the annoyance I have to copy the number in full and then paste it over to CloverLeave the fields blank so that one can enter what they need to without issue.
2 votes -
Delivery for Growth Retail eCommerce Platform
For the Clover Subscription "Growth Retail" we need the option to include delivery so products can be shipped to the customer's location instead being picked up at the location. Similar to xxxxx eCommerce delivery.
2 votesDelivery with DoorDash Drive is now supported on the Retail Growth plan!
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Multi-Location Activation Code Management
can we have a way to review, manage and export device activation codes from the multiple locations on the multilocaton dashboard? there are lots of businesses that manage their hardware and activations from the corporate office.
1 voteThis feature exists in our multi-location dashboard.
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Rewards – Too Many Customer Questions, Slowing Down Transactions
After the latest upgrade, while processing a payment, the system asks the customer for their phone number to earn points. If the customer presses Skip (meaning they refuse), the system asks again. The customer must wait 30 seconds to skip it a second time, then wait another 30 seconds before the transaction is finalized and the receipt option appears on the screen.
Most customers leave before this process is finished, which creates a huge risk of the payment being declined with no way to notify them. We are losing money because of this!
On top of that, until the customer…
1 vote -
Filter category sales by payment type
I am the Treausrer of a small nonprofit that supports a small public library in Oregon. Our nonprofit is transitioning from xxxx to Clover. Each Monday, I deposit the cash that we made during the past week by selling books, media and merchandise. From the Clover Reports, I have figured out how to determine the total amount of cash and card purchase made for each category type, but I am not able to determine how much of each category's weekly sales were cash and how much were by credit/debit card. In xxxx, I was able to use a filter by…
1 voteThanks for your feedback. It appears that your request is solved for by the Tender Types report in the dashboard - more details here: https://www.clover.com/en-us/help/filter-transactions-by-tender. Let us know if you still have questions.
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Go back
The last update put the receipt option before the change back screen. Give us a total of invoice or the change back before or with the receipt option. PLEASE
1 vote -
Display Customer's change due before hitting Done button
When using the Clover Duo, we would enter the amount tendered and Clover would display how much needed to be returned to customer. Now the amount to be returned is not displayed until the Done button is pushed. I was told this change was part of a recent Clover update. I would like to have it changed back.
1 vote -
Get rid of "Customer is selecting receipt type..." on CASH transactions
Please get rid of "Customer is selecting receipt type...." prompt on CASH transactions. This was a new function on the latest update and it is not necessary...90%+ of customers don't want a receipt on a cash transaction and it adds a step to the transaction process that isn't needed.
1 vote -
adding images on website
Include images for the items on the website—currently, there are none. Adding visuals next to each product will help reassure customers that they are selecting the correct item. This is time consuming if retailers have to add images. Can Clover provide images?
1 vote -
Sort Items by Stock Count or Last Edited Filters broken
Sorting Inventory by Stock Count or Last Edited filters no longer work. We have been using Clover for five months and these features stopped working a month or so ago. We are a retail store and sorting our Inventory by Stock Count is crucial and one of the main capabilities we looked for in a sales system. Tech Support told me that this feature stopped working due to a software update and he had no information on whether or not the feature would be fixed. If Clover cannot sort my Inventory by Stock Count then I will be switching to…
1 vote -
Have a last edited button under inventory items
We used to be able to see the last items edited under the item list tab. We really need this feature back. This allows us to see the most recent items sold, and it helps keep up with inventory and make sure items are replaced in a timely manner
0 votes -
Enter a reason for a refund
When doing a refund, allow to enter a reason for the refund, either pre-chosen or to type that will show up in the reports.
1 vote -
Door Dash delivery integration options for retail service plans as well
Some merchants offer the ability to have Door Dash deliver their retail goods and/or they have a small deli integrated into their establishment that will use doordash - however, the Retail Growth plan, while it does offer Online Ordering, does not allow integration with services such as Door Dash.
1 vote -
Can you PLEASE add back the feature of being able to edit inventory from the main search page!
Can you PLEASE add back the feature of being able to edit inventory from the main search page, instead of having to drill down and 3 more clicks?
1 vote -
Remove "ASAP (in 20 mins)" order option from Online Order
From the Clover online order platform, when items added to cart and check out them, there are picking up time option which says 'For When?' and 2 scroll down options which are 'ASAP (in 20 mins)' and 'Schedule an order'.
I want to keep only 'Schedule and order' one. My business don't take same day order so I don't want customer select 'ASAP (in 20 mins)' option so I want to remove this option so people don't select it.
But when I talk a customer service staff, he said removing the 'ASAP' options is not possible and I just don't…
1 voteThank you for reaching out and sharing your feedback. We completely understand why you’d prefer to allow only scheduled orders for your business.
Currently, Clover Online Ordering does not offer a “schedule-only” experience as a built-in feature. The ‘ASAP’ option cannot be removed because it is part of the core checkout flow and is tied to how our platform and integrated partners (like DoorDash, Grubhub, Uber Eats, BentoBox, and other third-party services) handle real-time order availability.
However, there is a workaround:
You can adjust your business hours so that same-day ordering(ASAP) is not possible. For example, if you set your hours to start the next day, customers will only see scheduling options.
Please note that changing business hours will affect all online integrations, so it’s important to review how this impacts your connected platforms.
We appreciate your feedback, as we continue improving the experience for businesses like yours.
Thank you…
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