Rewards – Too Many Customer Questions, Slowing Down Transactions
After the latest upgrade, while processing a payment, the system asks the customer for their phone number to earn points. If the customer presses Skip (meaning they refuse), the system asks again. The customer must wait 30 seconds to skip it a second time, then wait another 30 seconds before the transaction is finalized and the receipt option appears on the screen.
Most customers leave before this process is finished, which creates a huge risk of the payment being declined with no way to notify them. We are losing money because of this!
On top of that, until the customer completes this long and frustrating interaction with Clover, the clerk cannot see the Change Due and is forced to wait with the cash drawer open.
This is a complete disaster—please fix it immediately!
Elena Lazarev
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