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1. Void Glitch

   When customers pay by QRC code on their receipt, their cell phone will say "All Set" when approved. If the customer puts in the wrong zip code to verify the transaction, in some cases FiServ will notice this after the customers cell phone reports "All Set", and then void the transaction. You have to check the main Clover station to even notice this and by that time, the customer has left. It isn't realistic for the waiter to check the main Clover station every time someone pays by QRC. The Clover representative explained that "All Set" means that all the information to process the transaction has been collected, but it does not mean "Approved". This is very confusing and irrational. If it says "All Set" that should mean the merchant can trust that the transaction is "All Set/Approved", with no problems. Can we please take a look at this.

   When customers pay by QRC code on their receipt, their cell phone will say "All Set" when approved. If the customer puts in the wrong zip code to verify the transaction, in some cases FiServ will notice this after the customers cell phone reports "All Set", and then void the transaction. You have to check the main Clover station to even notice this and by that time, the customer has left. It isn't realistic for the waiter to check the main Clover station every time someone pays by QRC. The Clover representative explained that "All Set" means that all the… more

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   Started  ·  0 comments  ·  Voids  ·  Delete…  ·  Admin →
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