8 results found
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Invest in the customer rep agents
As a business owner transitioning from Payeezy to Clover, I would like to say that the Clover customer service is non existant.
I would propose investing in the people handling the customers. All my encounters with the agents were terrible, they have no knowledge of the products or/and how the system works.
We take recurring payments, and nobody could explain how the system works or why it does not do what their own instructions advise you to do.
There was no training nor welcoming instructions on how this platform performs. So far, it is net inferior to what Payeezy used…1 voteAngela
Thank you for your feedback. I have shared your frustration with the Support Leadership team.
Is there any support you are currently in need of, as I can have a level 2 agent reach out to you directly?
Thank you
Clover Communications
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Hello I use this system daily in a restaurant and I have to enter my email address every time how cool it would be if it remembered an assoc
When I check out I use with my Apple Watch (Apple Pay). Every time / trans I have to type in my email address xxxxxx how cool it would be if it would remember it when I swipe with my watch
1 voteHi Ed
I am not sure we are understanding your request. Can you please provide more details.
Thank you
Clover Communications
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Be Better
I am extremely frustrated and disappointed in Clover support. I have been having issues ordering gift cards for a couple weeks. After speaking to several representatives in several different departments there is still no resolve to this very important issue. I have been told multiple times that at order was sent to IT and the issues should be resolved in 24-48 hours. That was 5 days ago. I waited on hold for over an hour to hear the same thing today. After asking to place an order for the cards over the phone I was denied, I cant order online…
1 vote -
Respond to customers who got scammed by an employee
Respond to customers who got scammed by an employee, had multiple bank accounts closed down, don’t give reps that will scam and then block the customer, leaving your customer without a rep or any assistance. I have had a full terminal station, the whole package, signed a contract to pay every 6 months for 36 months, yet $442.50 has been taken monthly from a completely different account than given to previous “rep”, for the past 6 months AND I HAVE NOT RECEIVED A SINGLE ATTEMPT WITH ANY HELP!!!!!!! No exaggeration, I have called customer service over 100 times in the…
1 vote -
Do the right thing
How about an ethical program for taking barely used hardware back for reprogramming? My business went under and to my understanding resale is not possible due to programming limitations. So this beautiful system becomes landfill! SMH
3 votes -
Training Content
It would be nice if there was some Training Content Available to reseller partners who are more involved in the System Setup. I have contacted the Pre Sales Help desk and they advised that those resources are only available to internal staff.
2 votes -
Why are employees able to ring orders when not punched in and able to clock out without all orders being closed out
Why are employees able to create orders without being punched in to the timeclock and why are employees able to pull their checkout report or punch out before all open orders are settled?
3 votes -
Debit visa/master cards
allow manual debit visa/debit master cards. not everyone has access to a credit care, nor are able to travel to use said card in person
1 vote
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