Recently, we downloaded an app. The functionality and support we received from the developer were horrid. As a result, we left a negative review. The review was up for 1-2 months and has since been removed. We contacted Clover to find out how and why this was done. We were told that developers have the discretion to remove reviews. So in a nut shell, there is no transparency. If a developer decides to remove bad removes, their 5-star rating is totally skewed. It's not accurate. How do you guys allow these developers to pick and choose what reviews they keep or get rid of? This is certainly not very fair for potential customers looking to pay and use an app. Kindly advise.