9 results found

1. Recurring Payments Notification TO OWNER AND EMPLOYEES

   We have many recurring payments, in different dates. Instead of having to login every day to check, it would be nice to have a sales receipt sent via email to the the CLOVER account owner, and not only to the customer.

   10 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
   Completed  ·  AdminClover Payments (Product Manager, Clover) responded

   Hello - Thanks for reaching out. This feature is available on Clover. 

2. Why can't a healthcare office (dentist, doctor, etc) do recurring billing?

   I am having to set them up with a different gateway like authorize.net, paytrace, eprocessing network, etc. instead of using Clover. Should be able to run their practice all in one place and Clover already has recurring billing.

   6 votes

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   1 comment  ·  Recurring Payments  ·  Delete…  ·  Admin →
   Completed  ·  AdminKate (Admin, Clover) responded

   Recurring invoicing functionality is extended to HIPPA compliant merchants

3. API for Recurring Payments Function

   My client is a Clover customer and is trying to start a subscription service on his website. I have already setup a Woocommerce shop on his Wordpress site and I would like to integrate Clover for payments with the third party app, WooCommerce Clover Payment Gateway by Zaytech. At the moment, Clover does not have an API for the recurring payments feature to be able to work with Woocommerce subscription service or for 3rd party applications. Is this something that will be available in the near future?

   3 votes

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   1 comment  ·  Recurring Payments  ·  Delete…  ·  Admin →
   Completed  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This enhancement has been released.

   Thanks, 
   Clover Product

4. Recurring Payments for Healthcare

   When will recurring payments for Healthcare businesses be available?

   2 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
   Completed  ·  AdminClover Payments (Product Manager, Clover) responded

   Dear Merchant,

   
   

   The feature is now available on Clover.

5. recurring payment

   I need the ability to edit the amount of the recurring payment for each customer.
   we're a tutoring center, and we charge each customer a monthly fee based on the number of sessions rendered. So although the amount is the same for most customers most of the year months, it happens that I have to charge a customer a different amount this month, then the customer will be back to the regular amount next month. There's no solution for this now, so I have to delete the recurring payment, charge the customer manually, and then recreate the recurring payment for next month.

   I need the ability to edit the amount of the recurring payment for each customer.
   we're a tutoring center, and we charge each customer a monthly fee based on the number of sessions rendered. So although the amount is the same for most customers most of the year months, it happens that I have to charge a customer a different amount this month, then the customer will be back to the regular amount next month. There's no solution for this now, so I have to delete the recurring payment, charge the customer manually, and then recreate the recurring payment for… more

   2 votes

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   1 comment  ·  Recurring Payments  ·  Delete…  ·  Admin →
   Completed  ·  AdminClover Payments (Product Manager, Clover) responded

   For your use case, we recommend using virtual terminal with card on file. 

6. Recurring payment - Need an option to add customer's bank account details

   Currently, we have an option to add a customer's card details in the recurring payment processing. We are also looking for an option to add ACH payments/customer's bank details. ACH payment option is not available now.

   1 vote

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
   Completed  ·  AdminCommunications (Head of Internal Communications, Clover) responded

   Please reach out to your Fiserv representative as this feature is available on Clover.

   
   

   Thank you

   Clover Communications

7. Urgent Fixes for Recurring Payments

   I too am a very annoyed customer having been forcibly moved from PayEz. Clover recurring payments is a mess.

   1. PayEz and Clover should have run side by side for 3 months.
   2. Why is it my job to migrate my customer data? And if it is to be that way, there should have been an email with instructions to enter it all across a long time period BEFORE going live.
   3. We don't care about invoices. We care about taking money on a recurring plan ONE TIME USE. Said differently when we render the service, which was a key part of PayEz ADD to the frequency: RUN ONCE; RUN AT CUSTOM INTERVAL. Not everyone sends an invoice then waits for payment. We do the work and charge an agreed to price as part of a contract.
   4. STOP sending emails announcing that people have subscribed, encouraging them to opt out. Instead offer an option in setup FOR THE MERCHANT to tailor the customer notifications. ie Receipt only.
   5. Add PAUSE to a customer in a plan rather than remove them.
   6. Allow update of customer card data without re-entering everything
   7. Allow merchant to determine when the plan runs.
   8. On Support calls, Read merchant phone number and tie it to the account to eliminate having to authenticate everything multiple times.

   I too am a very annoyed customer having been forcibly moved from PayEz. Clover recurring payments is a mess.

   1. PayEz and Clover should have run side by side for 3 months.
   2. Why is it my job to migrate my customer data? And if it is to be that way, there should have been an email with instructions to enter it all across a long time period BEFORE going live.
   3. We don't care about invoices. We care about taking money on a recurring plan ONE TIME USE. Said differently when we render the service, which was a key part of PayEz… more
   1 vote

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   Completed  ·  0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →

8. Recurring payments Add Existing Customer

   When we select an existing Customer to add to a Recurring plan, none of the information pre-populates unless the cardholder already has a card on file. At a minimum, when we find the customer in the search bar & click their name, we'd expect the Cardholder Name, Zip Code, or other completed data fields to populate as they already exist in the Customer database

   1 vote

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
   Completed  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   
   

   Please contact Clover support, they can help troubleshoot why the customer fields are not populating. 

   
   

   Thanks, 

   Clover Product

9. Recurring Payments need end date or # of times

   I'm not a restaurant.
   I have customers want to split their payment to 2 months (50% at the sale date, and the remaining 50% a month from now). You know they want to make sure I can deliver what I promise.

   Your system does NOT allow End date or # of times option (very easy script ) with Recurring Payments.

   So essentially an office person has to check every day to make sure we deactivate RP after 2nd payment.

   Clover is the first company I used that doesn't have end date or number of payments (Even my ****** bank has it for online bills)

   Without this option I could end up with mad customers who blame us for over charging them. I'd rather keep using Clover as my provider, but not at the expense of wasting hours or having upset clients.

   Please add that simple script to your code.
   Thanks

   I'm not a restaurant.
   I have customers want to split their payment to 2 months (50% at the sale date, and the remaining 50% a month from now). You know they want to make sure I can deliver what I promise.

   Your system does NOT allow End date or # of times option (very easy script ) with Recurring Payments.

   So essentially an office person has to check every day to make sure we deactivate RP after 2nd payment.

   Clover is the first company I used that doesn't have end date or number of payments (Even my ****** bank has… more

   1 vote

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
   Completed  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This feature exists, an end date can be set for the recurring subscription. 

   Thanks, 
   Clover Product