140 results found
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Partial refunds
The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.
139 votes -
113 votes
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86 votes
Hello,
This enhancement has been released.
Thanks,
Clover Product
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Auto-Gratuity feature in Clover Dining
Clover Dining needs an option to automatically add a gratuity to tables of set number of guests. This is a VERY common feature on restaurant POS systems and may end up losing potential clients.
This feature needs to be able to be turned on and off (manager permission) as well.
75 votes -
Void a refund
Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.
56 votesHello - Thanks for reaching out.
Void on refund is available on Clover.
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Virtual Terminal Partial Refund
Have the ability to do partial and manual refunds through Virtual Terminal.
54 votes -
All Clover devices need the option/requirement to add Level 2 data
The ability to enter level 2 data on Business, Purchasing and Government Cards is important to the alliance and merchants. Alliances are being asked for refunds due to gaps in the product and clients are being charged more due to downgrades on cards that are already more expensive due to Card Organization interchange rates.
51 votesClover devices now support Level 2 data.
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Recurring Billing
We need to be able to do recurring billing on Clover.. 100s of customers asking for it.
49 votesWe’re happy to say that recurring billing has just been released by Clover.
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44 votes
Noting that manual entry of EBT card numbers is now supported.
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Multiple service charges
Merchant would like the ability to add multiple service charges to an order.
34 votesThis feature is in it's final stages of rolling out to all eligible merchants
Thank you for your feedback and enjoy the new feature allowing you to have up to 3 services charges per order
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Need a pop-up notification to avoid partially paid transactions
Merchant States that they used to receive a pop- up saying " this card is authorized for this amount $xx, do you want to continue?" on debit card transaction
Used to be a feature, but they no longer see it.
28 votes -
Partial Refunds on Clover.com
Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.
24 votes -
Issue a partial refund
The merchant would like to issue a partial refund within the transaction app and not have to issue it manually
23 votesHello, thanks for reaching out.
Partial refunds are available now.
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23 votes
Hello,
This solution has been released with our native Invoicing tool, which is free.
Thanks,
Clover Product
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Countdown to Closeout
There needs to be a countdown feature for closing out the register
20 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Refund "Notes" Field
Add a "notes" field for description of REFUNDS for tracking and reporting.
19 votes -
Create a Void button
Clover needs to have a Void button for credit transactions. This would allow an incorrect or unwanted credit card transaction to be removed and possibly reran, if neccesary. Then, the charge would not show up on the customer's bank account until the hold falls off, and the merchant would not be charged the discount fee for the refund.
18 votes -
Manual Closeout
Can we at some point enable manual closings at end-of-day--as it depends on the business?
18 votesHello,
Manual Closeout is supported today,
Thanks,
Clover
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Debit card refunds should go directly back to the card
Currently Debit Card refunds only give a cash back option or a backwards manually refund that doesn't show the refund of sales tax or what the refund was per inventory.. I received a new station in Nov 2019 and that seems to be the only option, which is really strange since my earlier system, which I had for 4 years, was able to refund debit cards just like a credit card. Please just let us refund debit cards as we did in the past. The new/current way doesn't have checks and balances with inventory and sales tax.. Makes, no sense!…
17 votesHello,
Clover supports refund of a debit card, either when the debit card was ran as Credit or Debit. Merchants who have been approved for Debit Refunds through Fiserv Risk review can also process direct Debit refunds through our solutions.
Thanks,
Clover Product
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Linking Virtual Terminal to Website
Have the ability to link the Virtual Terminal to a business website to make for customers to make payments.
17 votesClover hosted checkout is currently available and we work with various shopping cart partners that allow you to setup a website.
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