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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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75 results found

  1. 86 votes

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    29 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Clover Dining needs an option to automatically add a gratuity to tables of set number of guests. This is a VERY common feature on restaurant POS systems and may end up losing potential clients.

    This feature needs to be able to be turned on and off (manager permission) as well.

    75 votes

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    Completed  ·  13 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  3. The ability to enter level 2 data on Business, Purchasing and Government Cards is important to the alliance and merchants. Alliances are being asked for refunds due to gaps in the product and clients are being charged more due to downgrades on cards that are already more expensive due to Card Organization interchange rates.

    51 votes

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    1 comment  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  4. We need to be able to do recurring billing on Clover.. 100s of customers asking for it.

    49 votes

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 44 votes

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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 23 votes

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    3 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  7. There needs to be a countdown feature for closing out the register

    20 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Can we at some point enable manual closings at end-of-day--as it depends on the business?

    18 votes

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    1 comment  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Currently Debit Card refunds only give a cash back option or a backwards manually refund that doesn't show the refund of sales tax or what the refund was per inventory.. I received a new station in Nov 2019 and that seems to be the only option, which is really strange since my earlier system, which I had for 4 years, was able to refund debit cards just like a credit card. Please just let us refund debit cards as we did in the past. The new/current way doesn't have checks and balances with inventory and sales tax.. Makes, no sense!…

    17 votes

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    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello, 


    Clover supports refund of a debit card, either when the debit card was ran as Credit or Debit. Merchants who have been approved for Debit Refunds through Fiserv Risk review can also process direct Debit refunds through our solutions. 


    Thanks, 

    Clover Product

  10. Have the ability to link the Virtual Terminal to a business website to make for customers to make payments.

    17 votes

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    1 comment  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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    Completed  ·  Leif Borden responded

    Clover hosted checkout is currently available and we work with various shopping cart partners that allow you to setup a website.

  11. It is great that the dashboard was outfitted with a Virtual Terminal but it seems too easy for First Data to make the dashboard a full blown Payment Gateway. Give it the ability to Store Cards, set up Recurring Payments, Generate an API transaction key or HTML for a Pay Now button.

    16 votes

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    Completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Please allow for Tips to be customized by dollar amount as well as percentage.

    15 votes

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    4 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  13. While running a sale transaction, after the merchant copy receipt prints, the final step of completing the transaction, the Clover Flex screen will display the customer copy receipt prompt. The merchant is given a choice between print, email, and text. At the bottom of this screen, there are two options "Void Transaction" (in red) and "Done" (in green).

    The complaint is with the placement of the "Void Transaction" option right next to the "Done" option. There is almost no need for a "Void Transaction" option to be on this final screen. Rarely does a merchant need to immediately void a…

    14 votes

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    1 comment  ·  Voids  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 11 votes

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    0 comments  ·  Taxes  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    This enhancement has been released. A specific entitlement must be enabled through Fiserv, and it will also need to be enabled in the Setup application. 

    Thanks, 
    Clover Product

  15. 11 votes

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    Completed  ·  0 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Merchant wanted gateway link for customers to make online payments to merchant

    10 votes

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    0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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    Completed  ·  Leif Borden responded

    Clover Invoicing is a tool that is part of Virtual Terminal that allows you to send an email with a link requesting payment from a customer.

  17. The Merchant would like to be able to view a report or list of invoices that have been sent from virtual terminal but not yet been paid.

    9 votes

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    Completed  ·  1 comment  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  18. For the virtual terminal send invoice option, I would like to see a report for the invoices we sent out (daily, weekly, monthly, yearly timeframes). Also,
    I would like to see invoices paid in report form. It would help with determining if we collect more money by invoices vs over the counter and phone payments.

    9 votes

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    0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  19. • Recurring invoicing for existing customers
    • The ability to see all invoices and their payment status in one dashboard or filter.
    • The ability to select customers from a drop down menu when sending an invoice (to avoid having to manually type in the customer information every time you set up an invoice).
    • The customers tab does not merge the same customer under one customer line. Instead it repeats the same customer information repeatedly. It would be great to input customers into the platform and then select the customer to see all the invoices and payments received in…

    9 votes

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    Completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Make the Void Report (and the Void Function) Useful!

    While I'm glad we finally have a report that logs all Voids, we still need major Void and Void report upgrades:
    1. Logging a void is helpful, but owners and managers need to know WHY something was voided. We need to be able to create and assign Void reasons or codes, ESPECIALLY for restaurants.
    2. The current VOID function is almost worthless, because it ONLY works immediately after a payment has been made. Virtually all major competing POS systems and credit card terminals allow voiding of items and payments up until…

    8 votes

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    0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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