Partial refunds
The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.
Karl Borik
shared this idea
Hello,
This feature is under review.
Thanks,
Clover Product
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Martha
commented
Today, I needed to do a partial refund for tips that were overcharged in error by the server. I called support to guide me with this transaction in the dashboard. She sent me to use the Refund App which involves calling back the client to get a credit card number in order to complete the transaction. Insane! Such an inconvenience for clients in this time era! Clover Tech take note: this function needs to be put in the right place, right on the Clover app not outside of it.
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Keith Law
commented
This is so important for all of the merchants I work with. I have no idea why this feature isn't available. Please add a partial refund to the high-priority feature list.
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Caitlin Arsenault commented
Has this feature been implemented yet? The fact that this functionality was not even thought of is mind blowing....
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Chris
commented
This is absolutely ridiculous, I see you guys have taken this idea and just made an app to charge people to do partial refunds! I don't even get that many refunds; 3 this year to justify an expense to pay for that option! You guys need to do better!!!! Get this system up and running have your tech team place the code in the refund app itself... Getting so frustrated with you guys!
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nkhoshaba commented
This is function is truly laking in clover. Needs to be done ASAP
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Kevin
commented
Very hopeful the partial refund feature will be available in the web dashboard soon. We are having to push some healthcare merchants to other gateway solutions since Clover has this limitation.
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Alexle
commented
Partial refunds is important option...either for a particular item(s) or a tax refund when we accidentally charge Taxes for a "Tax-Free or Tax-Exempt" organizations.
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andrew block
commented
Currently there is not an option to refund a credit card payment without deleting the order at the same time. This is a problem for a restaurant because the whole order has to be re-entered and fired to the kitchen.
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Lulu M
commented
Partial refunds need to be permitted. I manage a skin care salon and would like to partially refund a tip that was set too high by mistake, as clients tap on the" tip "screen without realizing the % they tap on will apply to the entire transaction, even on products. I do not want to rip off my clients: when I spot a mistake of that nature, I should be able to correct the mistake by issuing a partial refund from the terminal before my client even realizes she overtipped when she gets her cc statement..