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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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111 results found

  1. The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.

    138 votes

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  2. 113 votes

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  3. 86 votes

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  4. Clover Dining needs an option to automatically add a gratuity to tables of set number of guests. This is a VERY common feature on restaurant POS systems and may end up losing potential clients.

    This feature needs to be able to be turned on and off (manager permission) as well.

    75 votes

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    Completed  ·  13 comments  ·  Tipping  ·  Admin →
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  5. Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.

    56 votes

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  6. Have the ability to do partial and manual refunds through Virtual Terminal.

    54 votes

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  7. The ability to enter level 2 data on Business, Purchasing and Government Cards is important to the alliance and merchants. Alliances are being asked for refunds due to gaps in the product and clients are being charged more due to downgrades on cards that are already more expensive due to Card Organization interchange rates.

    51 votes

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  8. We need to be able to do recurring billing on Clover.. 100s of customers asking for it.

    49 votes

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  9. 44 votes

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  10. Clover.com only allows for full refunds. Manual refunds are not an option, only to view past manual refunds. In addition, refund should be available to select either by line item or by refund amount.

    24 votes

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  11. The merchant would like to issue a partial refund within the transaction app and not have to issue it manually

    23 votes

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  12. 23 votes

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    3 comments  ·  Invoicing  ·  Admin →
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  13. There needs to be a countdown feature for closing out the register

    20 votes

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  14. Add a "notes" field for description of REFUNDS for tracking and reporting.

    19 votes

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  15. Clover needs to have a Void button for credit transactions. This would allow an incorrect or unwanted credit card transaction to be removed and possibly reran, if neccesary. Then, the charge would not show up on the customer's bank account until the hold falls off, and the merchant would not be charged the discount fee for the refund.

    18 votes

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    Completed  ·  2 comments  ·  Voids  ·  Admin →
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  16. Can we at some point enable manual closings at end-of-day--as it depends on the business?

    18 votes

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  17. Currently Debit Card refunds only give a cash back option or a backwards manually refund that doesn't show the refund of sales tax or what the refund was per inventory.. I received a new station in Nov 2019 and that seems to be the only option, which is really strange since my earlier system, which I had for 4 years, was able to refund debit cards just like a credit card. Please just let us refund debit cards as we did in the past. The new/current way doesn't have checks and balances with inventory and sales tax.. Makes, no sense!…

    17 votes

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    Hello, 


    Clover supports refund of a debit card, either when the debit card was ran as Credit or Debit. Merchants who have been approved for Debit Refunds through Fiserv Risk review can also process direct Debit refunds through our solutions. 


    Thanks, 

    Clover Product

  18. Have the ability to link the Virtual Terminal to a business website to make for customers to make payments.

    17 votes

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    Completed  ·  Leif Borden responded

    Clover hosted checkout is currently available and we work with various shopping cart partners that allow you to setup a website.

  19. It is great that the dashboard was outfitted with a Virtual Terminal but it seems too easy for First Data to make the dashboard a full blown Payment Gateway. Give it the ability to Store Cards, set up Recurring Payments, Generate an API transaction key or HTML for a Pay Now button.

    16 votes

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    Completed  ·  1 comment  ·  Admin →
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  20. Please allow for Tips to be customized by dollar amount as well as percentage.

    15 votes

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    4 comments  ·  Tipping  ·  Admin →
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