128 results found
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Is there a compatible wireless scanner for the Clover Duo?
Would be great if we could have a list of compatible wireless scanners for the Clover Duo.
Google searched and found that the DS687 USB wireless barcode Scanner might be one, but Clover tech can't seem to confirm this for us.1 vote -
Debit Surcharge should NOT be limited to $0.25 !!
Possibly $1.00 or $1.50 would be more reasonable. I have
always charged $1.00 debit surcharge since April 2011.1 vote -
Recurring payment - Need an option to add customer's bank account details
Currently, we have an option to add a customer's card details in the recurring payment processing. We are also looking for an option to add ACH payments/customer's bank details. ACH payment option is not available now.
1 votePlease reach out to your Fiserv representative as this feature is available on Clover.
Thank you
Clover Communications
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Need to have taxable & non taxable columns
We are a service company (Custom Cooling Services) and need to have the option of non taxable items and taxable items plus the tax %. In NJ materials/parts are non taxable but labor is.
Please try to rectify this ASAP as we have charges that need to be put through but can not be at this time1 vote -
key entered transactions need a tip line
For pick up orders we used to have the ability to key enter cc info and print receipt with tip line so the customer could tip upon picking up the order, that went away 2 days ago. Please allow it to be enabled
1 vote -
Have the ability to do manual refunds on the clover web dashboard.
Have the ability to do manual refunds on the clover web dashboard.
1 vote -
Printable version of invoice?
I can't believe I'm just now learning that Clover does not actually generate an invoice? This is an extremely common request from customers, and one I didn't even think to ask about when signing up, I guess I assumed it was a given. Very disappointing. This defintiely needs to be made a feature, it's very simple to implement, and almost every other platform I am looking at offers this feature. Just a simple invoice someone could print, doesn't even have to be a PDF, although PDF seems like the obvious choice.
1 voteClover offers invoicing through the Go app as well as the Web Dashboard.
Thank you
Clover Communications
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Use card reader with Virtual Terminal
Merchant has requested the ability to allow the Clover Go card reader to connect bluetooth to a PC and then feed the information through to Virtual Terminal and not limit it to just mobile devices
1 vote -
Refund single items in multiple item sales and Cash refunds with split tender.
Clover app should have the ability to choose an item to refund in a sale. The refund function currently only allows one to refund entire order. With that being said you must do a manual refund. Also there is currently NO way to do a cash refund when a sale is paid with split tender, only refund to a card. Cash refunds only to all cash sales. This needs to change.
2 votes -
Sales tax for e-commerce links
It is very important to have the option to add sales tax when creating an e-commerce payment link, either button or URL. It is hard to believe this doesn’t already exist.
1 vote -
E-commerce Partial Refunds
We process payments and refunds through our E-commerce platform, Big Commerce. We need to be able to automatically process partial refunds through the Big Commerce functionality, not just manually using the Virtual Terminal.
1 vote -
Be able to swipe a card, even though it has the tap and chip option as well.
Have the guests be able to swipe their credit card, even if the card also has the tap and chip option. Some guests don't like or understand why they can't swipe their card, I believe this would make guests happy.
1 vote -
Allow a variable amount to be entered by the merchant
Allowing the merchant to enter the amount they are refunding is necessary, as sometimes the refund amount is simply a few dollars off what they originally paid. Right now, the new partial refund option forces you to refund a complete item.
1 vote -
Adding ACH payment capabilities
As a Church our parishioners will do their sacrificial giving online either through credit card or through their checking accounts.
Currently through the Virtual Terminal I cannot input checking account information to payments.
Please add this feature to your Virtual Terminal it would be very much appreciated.1 voteHi Missy
This is a feature that is available on Clover in the US. Please reach out to your sales contact to have you set up for this feature.
Thank you
Clover Communications
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1 vote
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Automated Taxable and Non-taxable items
Currently, Clover can either tax everything or tax nothing. This is unacceptable. You can choose to tax everything and then manually remove the tax on non-tax items on the device. But I have hundreds of items and people make mistakes. This should not be hard to program the software to tax or not tax based on what I choose on my Item list in my Inventory
We need an automated solution. I don't want to rely on cashiers remembering to remove to tax on non- taxables. And I don't want problems paying my Sales Tax to the State.
1 vote -
surcharges
We cannot use contactless payments when a debit surcharge is set on the flex. We need to change the software so that the merchant can add tip, then approve surcharge, and then use contactless. More and more people are using there phones and cannot do payments with cards!
1 vote -
ACH option for Omaha ISO's
ACH option for Omaha ISO's in the virtual terminal. We are placing merchants with authorize.ner because we cant offer ACH through the Clover Virtual terminal. What wouldn't this be ruled out to all channels especially since we can use Payeezy now. Also should be able to have merchants opt into the ACH feature and have a set fee structure that they agree to.
1 vote -
Payment Receipts
I would like the ability to print the receipt at the time the payment is completed instead of having to navigate to the individual transaction afterwards to print a receipt. (I do understand that the receipt can be emailed at the completion of the payment.)
1 vote -
credit card fees
Co-Pricing and credit credit card fees issues.
1. Make it possible for Restaurants to add service charges to individual guests not just to the whole table. i.e. If I want to add a CC service fee I can only do so at the table level, but if I have 2 guests at the table and 1 is paying cash I do not want them to be charged the fee.
2. Co-Pricing would also take care of this issue. When printing a bill have a cash total and a CC total at the bottom of the receipt and have the system…1 vote
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