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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


Management Functions

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How can Clover help merchants seamlessly and effortlessly manage their businesses? What features should be added to Clover’s software to improve management functions?

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5 results found

  1. Cannot access Clover Account at all without SMS

    https://www.clover.com/en-ca/help/two-factor-authentication
    This page describes the ability to use an authentication app for two-factor authentication.

    However, it is impossible for a new customer to reach their account page in the first place without using SMS.

    We are a public library and there is no reason for us to have a mobile phone. We use authentication apps for other services and would be happy to use it for Clover, but your website setup makes it impossible to choose that option.

    Telephone help line was unable to help with this.

    1 vote

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    0 comments  ·  Other Management Suggestions  ·  Admin →

  2. Allow merchants to control email notifications

    Merchants receive daily Fiserv emails and various other Clover notifications. Please add the ability for owners to control the frequency of these emails and the ability to opt-out of notifications (or re-direct to another employee) if they are not relevant.

    1 vote

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    Completed  ·  0 comments  ·  Other Management Suggestions  ·  Admin →

  3. Ability to print from Transactions App

    A print button in the Transactions app would be nice for merchants who need a print-out of each transaction in order of time.

    1 vote

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    Completed  ·  0 comments  ·  Other Management Suggestions  ·  Admin →

  4. Do not put updates in on a weekend - busiest days of the week.

    Putting an update in on a weekend that doesn't work totally disrupts the busiest days of the week. Also - put out an email to all users describing the update features and when it will be applied.

    1 vote

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    Completed  ·  0 comments  ·  Other Management Suggestions  ·  Admin →

  5. Allow closeout from clover.com

    Add the ability to do a manual Closeout of a batch via Clover.com/Virtual Terminal.

    Use Case:
    Business is set up for manual closeout only (a business requirement).

    Business is open 4 days a week.
    During closed days sometimes we need to do transactions (refunds, over the phone payments, etc.)
    We can't physically go to the business to do the closeout at the register, so these transactions can't be settled the same day.
    Adding this feature would allow for better management of these transactions and a better customer experience for refunds.

    1 vote

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    Completed  ·  0 comments  ·  Other Management Suggestions  ·  Admin →
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