2 results found

1. Clover Dining: Add incremental authorizations

   Currently, Clover Dining offers pre-auth for bar tabs, but if the pre-auth is greater than the order total, we have to pre-auth the card again to increment the pre-auth. Authorizations app has this functionality and better yet, once a card is pre-authorized, we can increment it without card present because the authorization is already saved, but it's no help because we need to manage out tabs and tables through Clover Dining.

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   Started  ·  0 comments  ·  Clover Dining  ·  Delete…  ·  Admin →
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2. Exchange Option

   This is more of a complaint/suggestion, not an idea. Our business has the gold plan - Restaurant plan, but we are not a restaurant, although we utilize a lot of the same Clover options included with this plan. We are a ******** bar/tasting room that also sells merchandise. Many times a customer will purchase an item, let's just say it's a shirt, and they come back the next day or next week because it's the wrong size. On the Restaurant plan, you cannot complete an Exchange, only a Refund. So we have to refund the guest's form of payment to get the item returned and back into inventory then re-ring them up as a totally new purchase for the new size or new item, etc. This is not the most streamlined or customer-friendly way to complete these transactions. We are going from a No Returns/Exchanges policy to a 30-day policy, making an Exchange button/option very helpful. Now, on the lower tier Retail plan, this IS an option. I am told the only way I can get the Exchange option is to downgrade my plan and pay less. This makes no sense. Clover tells me that Restaurants shouldn't be able to Exchange food. I don't disagree, but we do not sell food, nor would we Exchange it; however, we do sell merchandise that sometimes needs exchanged. Shoot, even cocktails that we serve occasionally need exchanged if it's a choice the customer isn't enjoying, etc. Please consider making the Exchange function available on the Restaurant plan. It doesn't make sense to spend less and downgrade for this added function.

   This is more of a complaint/suggestion, not an idea. Our business has the gold plan - Restaurant plan, but we are not a restaurant, although we utilize a lot of the same Clover options included with this plan. We are a ******** bar/tasting room that also sells merchandise. Many times a customer will purchase an item, let's just say it's a shirt, and they come back the next day or next week because it's the wrong size. On the Restaurant plan, you cannot complete an Exchange, only a Refund. So we have to refund the guest's form of payment to… more

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   Started  ·  0 comments  ·  Clover Dining  ·  Delete…  ·  Admin →
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