10 results found
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chargeback due to 3D secure not used
Hi,
We are seeing chargebacks from Clover online ordering and the reason has been 3D secure was not used. How do we prevent this from happening ? This happened more than once and we use clover online ordering platform and this is where the chargebacks are coming from. Both the times reason was "Visa 3D secure" was not used and we keep losing the disputes. If this continues we'll have to close our doors.
Anyone from clover can help ? This is urgent.
Thanks8 votes -
The main issue with clover is Manual refund that can not Like to customer profile this is the biggest issue for our company that make us loo
manual Refund must link to customer or we have to be able to do refund of any amounts to customer not just by item or total.
3 votes -
Disputes Lack Info
I just wanted to leave some feedback about disputesd charges. Whenever we get a dispute, we get no information about what they are disputing. Am I just suppose to say OK, here is $200 back for no reason? I very much would like to know the reason for any dispute charge we get. Do you think you were overcharged for something? Did you hit the wrong tip amount? I need more to work with before I can even attempt to resolve whatever issue they have.
2 votes -
Tax Inclusive Items
I would like a way to price items including tax. My example is I charge $4.50 for an item "including tax". Our sales tax is 6%. If I set the price for 4.24 w/.25 tax, it comes to 4.49. If I set price for 4.25 w/.26, tax it comes to 4.51. Is there a way to do that or possibly in the future? Thanks!
1 vote -
COLO tip setting option
Clover Online Ordering needs its own tip suggestion control. Currently, it follows the tip settings for in-store Station. Many businesses would like the ability to set different tip suggestions or even turn off tipping for pickup orders.
1 vote -
Add Discount Button(s) to Payment Screen
Include Discount Button(s) on Payment Screen (rather than having to choose it on order screen). Guests do not usually present discount cards until the payment process, so we find cashiers having to back out, click the discount pull-down, then choose a discount. Having up to 2 discounts and a third button that links to existing discount pop-up) would save time and effort.
Having up to 3 discount buttons would be great!
1 vote -
ebt
No Cash Option for EBT
We would like a way to make it so the merchant can shut off the "cash" option for EBT/SNAP benefits when checking out a customer.1 vote -
Tax should not be calculated on shipping cost
Customer's shipping cost should not be taxed. There should be an option on the web dashboard to separate shipping amount out from item cost so that sales tax is calculated only on item cost and not on item cost plus shipping.
1 vote -
Automatic Customer Payment Receipt control per device
Being able to auto print customer payment receipt per device basis rather than applying the setting across all devices on the same MID.
Ex, want auto customer payment receipt printed from clover stations while offering manual selection on the Flex device.
1 vote -
Tender Payment Options
Having the option to set associated "pricing" with tender would be most helpful. In Washington, DC we have a food token (Breadcoin) that is worth $2.50. Though we are able to designate tender type, CSR nor myself were able to locate an option to designate a price/cost with the tender option.
1 vote
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